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“superb stay”

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Novotel Birmingham Airport
Ranked #23 of 117 Hotels in Birmingham
Certificate of Excellence
GreenLeadersBronze level
Hereford, United Kingdom
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“superb stay”
Reviewed 7 November 2013

we stayed here the night before our holiday on the 21st of October , there is nothing we can complain about, it is very close to car parks 2 & 3 with easy access to the hotel and getting into the, departure gate takes about 3 mins , the hotel is clean and very well run with really polite staff
our room was great with the most comfortable beds going in a very low noise room obviously you can hear people leaving for early flights but nothing to bother us.
we stayed as a family of three with my daughter getting a double pull out sofa bed to herself she was well impressed, the restaurant was brilliant and not much more expensive than the pubs in the airport although you can easily walk over to weatherspoons in a couple of mins
Well the breakfast was one of the best we have had in these overnight hotels lovely and hot plus waiter service for your tea .coffee , latte etc
we have stayed here numerous times and we would rather pay the extra for the luxury
the hotel is close for everything making it easy for the departure gate and parking
overall we really enjoy this hotel and it extends our holiday by a extra night
Thanks Novotel Birmingham Airport

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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank clive o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 8 November 2013
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
Level 4 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 November 2013

We checked in late on October 26th after a long journey. The situation with car parking (more on this later) had already left us feeling annoyed, and sadly things weren't right with one of our rooms either, which further aggravated things.

It took a while to get things sorted, but the receptionist made a point of handing over our problem to those taking over in the morning, so they were already aware of what had happened when I gave my feedback. The receptionist I had spoke to in the morning had already escalated my issue to the general manager, who got in touch with me first thing on the Monday morning and ensured that things were sorted to my satisfaction.

The only real negative that stood out - and something that prospective guests should be aware of - is the situation with parking. There is NO parking outside of the hotel - this is an airport drop off area! Guests have to stay at a nearby medium term car park, but this is £27 a night (or £16 with a discount voucher from reception)! I couldn't see the discount signposted anywhere, and had to ask to get it, so be aware of this when staying!

Overall, although our visit was somewhat bumpy, this was mitigated by some absolutely first-class customer service from the GM and his team. I'd be more than willing to go back to the hotel and give it another chance!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iain W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 8 November 2013
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level 6 Contributor
170 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 4 November 2013

We booked this hotel as had an early flight next morning. It is so convenient for flights and trains and makes early starts more bearable! The hotel is clearly well sound-proofed too, as no real noise disturbance. Overall the room was good and value for money (we paid in advance on a 'no cancellation' basis) BUT the fact that it was laid out for four people meant the main bed was pushed to the wall, to leave space for the 2 fold-out beds. This arrangement was okay for 2 nimble adults, but if 4 adults had the room it would be a challenge to move around (or exit in an emergency).

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  • Stayed October 2013, travelled on business
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Helpful?
Thank Mai H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 5 November 2013
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Croatia
Level 6 Contributor
134 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 4 November 2013

We checked in late Sunday 27th and paid £100.90 including breakfast which was a very good buffet.We were quoted £99 room only for further nights and advised the rate could go up or down depending on occupancy !.There was a problem with the toilet not flushing in room 401 which we pointed out in the morning on checking out.On checking our bank statement night of 30th found the hotel had charged us twice.We was told on visiting the hotel on the day of our return flight 31st it is the norm to charge a pre authorisation on a credit card and return up to ten working days after.
Monies have have still not been returned 4th November 2013

  • Stayed October 2013, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank kristanageorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 5 November 2013
I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently checking with my team why money is being held on your credit card. We will come back to you regarding this. Please feel free to contact me on 0121 7827000 to discuss this further. Kind regards, Ian Dick
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Leicester, United Kingdom
1 review
Reviewed 3 November 2013

I stayed here whist between flights and enjoyed my stay. It has a nice bar and good sized rooms. I had a quick bite to eat here and that was good too - try the club sandwich! I was also surprised at how quiet the hotel was as the area is a bit hectic at time. Worth a stay.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Timmy J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 4 November 2013
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Birmingham Airport

Property: Novotel Birmingham Airport
Address: Birmingham International Airport | Opposite Main Terminal Building, Birmingham B26 3QL, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Birmingham
#11 Luxury Hotel in Birmingham
#23 Romantic Hotel in Birmingham
#27 Family Hotel in Birmingham
#30 Business Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Birmingham Airport 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more   less 
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Also Known As:
Novotel Birmingham Airport Hotel Birmingham
Accor Birmingham Airport
Hotel Birmingham Airport
Birmingham Novotel

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