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“Good access to the Airport” 4 of 5 bubbles
Review of Novotel Birmingham Airport

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Novotel Birmingham Airport
Ranked #20 of 117 Hotels in Birmingham
GreenLeadersBronze level
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2,228 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (268)
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Leamington Spa
Level Contributor
110 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 bubbles Reviewed 26 March 2014

We stayed overnight before a early flight to go on holiday, the hotel is a bit old now but the rooms are very clean and well presented, we had a really wonderful meal and must compliment the restaurant. Its easy for airport hotels to become complacent because as customers we are tied to them and it is pleasing to see a hotel making the extra effort.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank oloren1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 31 March 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leamington Spa, United Kingdom
Level Contributor
48 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 24 March 2014

Stayed for one night while attending the Russell Howard Tour at the LG Arena. Huge, spotlessly clean bedroom with separate bathroom and toilet. Plenty of tea, coffee etc. Check in was easy as I had pre-paid. Room overlooked the airport car park but heard no noise from the airport or planes. Location is perfect and going into the airport to get the Sky Rail is a doddle.

Did not use the restaurant or bar, but would happily stay again if attending a concert/show at NEC.

  • Stayed March 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank MichelleJoanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 31 March 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
35 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 21 March 2014

Stopped in the Novotel because of an early morning flight the next day.

Check In good as was the restaurant,Bar and all the staff we encountered.

Only little let down was our particular room was a little worn

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank glawsdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 31 March 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. Thank you for your comment about the room condition, I will personally look into this with my team. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cologne, Germany
Level Contributor
151 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 bubbles Reviewed 20 March 2014

Nicely placed Hotel at the Airport in Birmingham. Staff are superfriendly, Bar is fine and the Food in the Restaurant quiet tasty. Rooms are okay, toilet in a separat room. I quiet liked the bathroom, good, clean shower was perfectly fine. Would come back.

  • Stayed March 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Volker N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 31 March 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 20 March 2014

Had a meeting at hotel , bar staff were outstanding in there customer service. Would highly recommend . Very clean modern hotel. Food was excellent and would definitely use the hotel again. Many thanks

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Happyzzz123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 31 March 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 bubbles Reviewed 19 March 2014 via mobile

I am on my first night of two as I write this review and I have to say that in all of my 55 years I have never been so upset by the total lack of care from staff in any establishment I have ever used.

On arrival I was stuck in the lift for over 45 minutes, during which time very little communication was made by staff despite the the normal expectation being to check on anybody trapped in a lift every 5 minutes we went over 30 minutes with out being asked if we were still ok. This was even though we had informed staff that one of the occupants in the lift was claustrophobic!

Once out of the lift I found that my room for single occupancy had been set for three people and had to be remade.

As I had been trapped in the lift for all of that time I had gone over the 20 minutes allowed in the drop off car park, the staff did arrange for me to get out of the car park so I could park up for two nights. However they did not inform that there was a discounted rate in the car parks closest to the hotel, so on seeing that it was £27 per day to park in those car parks I decided to use the long stay car park. Once in the car park ( this is not down to the hotel) I walked to get the shuttle bus back to the terminal. Seeing that a bus was coming as I was opposite the pick up point and did not want to walk in front of the bus I stopped and was acknowledged by the bus driver who then did not stop to pick me up.

Once back in the hotel the reception staff did not seem concerned that I had been trapped in the lift. They did however go and remake the room.

In the bar, as it was now to late for the restaurant, I was asked not to order at the bar but to take a seat and they would take my order. It took almost 15 minutes to take my order while others who arrived after me had had their orders taken. It then took a further 10 minutes to bring the glass of tap water I had requested to go with my food.

All in all this is the worst service I have ever experienced!

This place might do if you are flying from the airport but with the cost of parking and the poor service do not think about using this hotel for the NEC. Better to stay 50 miles away and drive in on a daily basis.

Stayed March 2014, travelled on business
Helpful?
1 Thank D_Marshallwashington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 31 March 2014
I am sorry to hear that you had been stuck in the lift for a considerable amount of time. I treat all feedback with the utmost seriousness, I am currently investigating this matter with my team with regards to your comments. Please feel free to contact me on 0121 7827000 to discuss this further. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Birmingham Airport

Property: Novotel Birmingham Airport
Address: Birmingham International Airport | Opposite Main Terminal Building, Birmingham B26 3QL, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Birmingham
#10 Luxury Hotel in Birmingham
#22 Romantic Hotel in Birmingham
#27 Family Hotel in Birmingham
#29 Business Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Birmingham Airport 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, ACCOR, Priceline, Lastminute, Odigeo, Superbreak UK and Hotels.com so you can book your Novotel Birmingham Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Birmingham Airport Hotel Birmingham
Accor Birmingham Airport
Hotel Birmingham Airport
Birmingham Novotel

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