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“Handy but needs attention”

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Novotel Birmingham Airport
Ranked #25 of 117 Hotels in Birmingham
Certificate of Excellence
GreenLeadersBronze level
Inverness, United Kingdom
1 review
“Handy but needs attention”
Reviewed 4 April 2014

I find staying there very handy as when I arrive I just have to walk across the road to the hotel from the airport.
The main foyer and restaurant is nice and the staff are helpful, but the rooms are dire, the twice I stayed there I was given rooms where the carpets were filthy and well past there "use by date" with black marks over them.
I wouldn't blame the cleaners as a hoover would make nothing on that, they just need renewed.
I'm sure the rooms looked nice when they were new but they badly need attention now.
The breakfast is far too expensive, I paid near £13 for continental and I only wanted tea and toast.
The toaster only warms the bread, why don't they turn it up so that it cooks the bread properly.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Blackisler2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 7 April 2014
Thank you for your feedback. We treat all of our comments with the utmost seriousness and I will personally check the condition of the carpet and resolve. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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London, United Kingdom
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 April 2014

Good hotel if you need the airport or a nice easy journey into the NEC. For the NEC just go into the airport opposite and up 1 level to the Skyrail about 2 mins. Had room 329 on 3rd floor, a queen suite with a queen size bed & further double sofa bed if needed, all facilities were good and I would definitely stay for business again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Uwe R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 4 April 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Geneva, Switzerland
Level Contributor
108 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 3 April 2014

There's nothing really wrong with it, but they have a captive audience and it shows.
Location right next to the terminal buildings, so ultra convenient. I returned my hire car on arrival and walked to the hotel. Check-in was quick and efficient.
I arrived late so had dinner in the hotel restaurant. that was fine and staff were efficient and courteous.
The room was reasonably well equipped, though frankly I found the bed felt more like a campbed and was rather creaky.
Bathroom was OK but a little minimalist.
I decided the price of the breakfast buffet was excessive and walked over into the terminal for breakfast, cooked to order, for half the price.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catmouse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 4 April 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax
Level Contributor
102 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 3 April 2014 via mobile

We stayed as part if package for airport parking
Really old looking and very very dated
Bathrooms do not have locks
But very close to terminal
Two minute walk to catch flight
So if you get a bargain worth it
Waste at full price

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SidSne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 4 April 2014
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicestershire
Level Contributor
32 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 April 2014

We were flying off to Geneva VERY early so decided to stay the night at the Novotel at Birmingham Airport which also included car parking for a VERY reasonable rate. There was no problem with check in - very quick and painless. Our room was a good size and there was a camp bed for our 9 year old son which he was more than happy about. On checkout, again very quick and painless and within a minute we were queuing up for check in to our flight. We had no reason to try the restaurant as we had eaten before we arrived but it all looked good. Definately worth it!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SarahL22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 3 April 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kidderminster, United Kingdom
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 2 April 2014

i booked this hotel for me and my wife and 2 year old the night before our flight, hotel looked very good a lot better than the ibis next door to it, however the staff weren’t the best at reception after trying to use the self book in system witch didn’t work via my credit card or via name, i spoke to a lady who then couldn’t find my booking at all and was asked to see proof for booking so after trying to find it on my phone for a couple of minutes i found it and somehow they had my details backwards in the system surely anybody would try this first and all this even though i am an accor hotels member?, never the less went up stairs and put all our stuff in the room, the rooms are ok standard paints a bit shoddy in the toilet and bathroom witch both look like something from the 50's, we went down stairs to the bar and had a drink to be fair the price for the drinks is what i would have expected £20 for a large rose wine, single grey goose and coke and capri sun for my daughter, didn’t seem to be very shield friendly in there but we did notice on the way out that there was an xbox on the other side for kids, we did go out to eat as we where meeting family, on our return we went straight to bed after about 5 min all we could he is a rumbling, i thought this was a plane but we later found out that it was the lifts and my god do they make some noise kept us awake half the night and next was the mattress that where so horrible we both had a bad back in the morning, to be fair i did leave feedback on the accor review they sent through and the management did email me back an apology, but the money i paid i would have stayed at the nec Hilton and walked over to the airport, the management asked that i hope i give them another try so i will be in September as i found a deal for half the price that i paid last time and i have sent them a message to put me as far away from the lifts as possible

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank griffiths123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 3 April 2014
I am sorry that on this occasion that you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. I am delighted to hear that you will be back with us later in the year. If I can be of any further assistance please feel free to contact me on 01217827000. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Birmingham Airport

Property: Novotel Birmingham Airport
Address: Birmingham International Airport | Opposite Main Terminal Building, Birmingham B26 3QL, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Birmingham
#11 Luxury Hotel in Birmingham
#23 Romantic Hotel in Birmingham
#27 Family Hotel in Birmingham
#30 Business Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Birmingham Airport 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more   less 
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Also Known As:
Novotel Birmingham Airport Hotel Birmingham
Accor Birmingham Airport
Hotel Birmingham Airport
Birmingham Novotel

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