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“Worn out, not 4 star”

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Novotel Birmingham Airport
Ranked #24 of 118 Hotels in Birmingham
Certificate of Excellence
GreenLeadersBronze level
Reviewed 20 May 2014

Hotel wins because of location in Birmingham airport, so when you have an early flight out, then the hotel is perfect situated.
The staff was very nice at both arrival and check-out.
But the room....worn out, not very clean (old carpet), strange noices from plumbing.
And on top quite expensive too.

  • Stayed: May 2014, travelled on business
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Thank JannReneH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this reviewResponded 21 May 2014

Thank you for your feedback. We treat all of our comments with the utmost seriousness. I will personally be investigating the comments you have made about the carpets and the cleaning of the room. Kind regards, Ian Dick

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1,379 - 1,385 of 2,467 reviews

Reviewed 16 May 2014

stayed before an early flight to italy.no trains to get us to the airport for our check in time.this hotel is literally across the road from the terminal building.comfy room,no aircraft noise,slept very well.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Accorhotels.com
1  Thank Shirley F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this reviewResponded 19 May 2014

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick

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Reviewed 16 May 2014

Stayed at the Novotel with my family on our last night in the UK. Service was very good, beds were comfortable for us and our 2 children (11 & 8). Buffet breakfast was very well stocked with a good variety of choices. Would recommend this to other travellers as a great place to stay before a flight.

  • Stayed: January 2014, travelled with family
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1  Thank xln747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this reviewResponded 19 May 2014

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick

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Reviewed 15 May 2014

One night stay. Great for airport, less than a minute to terminal. Haven't stayed in a Novotel for a while. Usual decent standard, clean and comfortable, friendly staff, good food. Bedroom adequate, free wifi separate bathroom and w.c. Small, but adequate, bathroom. Combined bath and shower with large wash hand basin. Ideal for short stay situation when travelling from or to Birmingham Airport. Enjoyed the food, not cheap but excellent quality. I like the Novotel style.

  • Stayed: May 2014, travelled on business
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1  Thank David T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this reviewResponded 19 May 2014

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 May 2014

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Richardwrly
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this reviewResponded 19 May 2014

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Reviewed 13 May 2014

For a four start hotel this is nothing special. My recommendation is the IBIS just around the corner! Same group but much better and less expensive too! Seriously though, the hotel is OK and I got a special deal so was not much more than the IBIS, but the decor is dated and the room dark. The shower was OK but nothing special and you had to climb over the bath to get into is which is very dangerous if you have a disability or elderly. Breakfast was very good.

  • Stayed: May 2014, travelled solo
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1  Thank XabiaBlanca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this reviewResponded 19 May 2014

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

Stayed overnight prior to an early flight in 2 interconnecting rooms with family including 2 year old. Nice rooms, very clean and surprisingly quiet with such close proximity to airport. Ate in Restaurant - not cheap but OK. Extremely convenient for Departures. Was very satisfied with price and quality here and will use again.

Room Tip: High floor
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  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank jandlUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this reviewResponded 19 May 2014

Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Birmingham Airport

Address: Birmingham International Airport | Opposite Main Terminal Building, Birmingham B26 3QL, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in Birmingham
#11 Luxury Hotel in Birmingham
#23 Romantic Hotel in Birmingham
#27 Family Hotel in Birmingham
#30 Business Hotel in Birmingham
Price Range: £78 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel Birmingham Airport 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more   less 
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Also Known As:
Novotel Birmingham Airport Hotel Birmingham
Accor Birmingham Airport
Hotel Birmingham Airport
Birmingham Novotel

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