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“Great staff” 4 of 5 bubbles
Review of Novotel Birmingham Airport

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Novotel Birmingham Airport
Ranked #20 of 117 Hotels in Birmingham
GreenLeadersBronze level
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Great staff”
4 of 5 bubbles Reviewed 9 August 2014

I am writing this review because of two members of staff: Jose Puerto Rodriguez and Fernando. They were extremely helpful in helping me move my luggage of 15 bags of 23 kg each to the airport as well as labeling them all.

Room Tip: Wifi is temperamental
See more room tips
Green Features: I did not particularly notice any environmentally friendly practices
  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank dverbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 11 August 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,228 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (268)
Date | Rating
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English first
Croyde, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 8 August 2014

We stayed for one night before my wife left for a holiday. Great location opposite the terminal (30 seconds walk). We arrived late and had stopped on the way for dinner so didn't use any of their restaurants.

The room was nice (standard/basic for a 4*) but smelt like sick when we walked in (presumably they've used an old Hoover). I rang down to reception and they brought up some spray quickly and apologised, though didn't offer to spray it or move us rooms.

You get 40-50% discount on parking, which is great as it's £30 a day.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank siandlauren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 11 August 2014
I am sorry that on this occasion you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on 0121 7827000 to discuss this further. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham
Level Contributor
150 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 266 helpful votes
3 of 5 bubbles Reviewed 5 August 2014 via mobile

Can't quite understand how this hotel rates so highly. Ok, it's in the perfect position to the airport departure lounge, but it's sterile, characterless, and beer and food are extortionately priced.

Won't be rushing back!

Stayed July 2014, travelled as a couple
Helpful?
1 Thank trev2906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 7 August 2014
I am really sorry to hear that your stay was not up to expectations. I would like to discuss this with you further, Please could you contact me on 0121 7827000. Kind regards, Ian Dick
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, UK
Level Contributor
56 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 5 August 2014 via mobile

We stayed there for a night before flying out early next morning. We found a great deal on line separately for hotel and car parking (ncp). The hotel is easy to get to and opposite the terminal for departures. Very friendly staff and comfy beds despite having 4people in one room. The rooms were clean and looked good, some simple cosmetics to make it look more modern, but not as good as travel lodge! The drinks at the bar were very expensive (£15 for a large red wine and a bottle of beer) would use it again :)

Stayed August 2014
Helpful?
1 Thank Andy_Anderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 6 August 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugby, United Kingdom
Level Contributor
195 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
3 of 5 bubbles Reviewed 5 August 2014

Stayed here for few hours as we had an early flight (had to check-in at 4 a.m), very convenient as literally across the road from departures. Our first room was dirty - mess on the floor and the bin was over flowing, we reported to reception and they moved us to another room - and gave us a voucher for a free drink at the bar (ie ONE free drink, although there were 2 of us in the room!). We ate at the airport (because we wanted Frankie & Benny's) but the hotel menu seemed to offer lots of choice and reasonable prices. Very comfy bed and no noise from the airport despite having a room which overlooked departures. However.....Before we went to bed we settled the bill so that we could just leave the next morning and not get held up, while the staff member was dealing with us she also answered the telephone and dealt with that call. We thought this was rude and she didn't even flinch when we said rather sarcastically "2 words....trip advisor". Not impressed by the service but probably would stay here purely for the convenience factor - if you were making anything more of the stay there are other hotels not that much further away i'm afraid.

  • Stayed August 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Michelle H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 6 August 2014
I am sorry that on this occasion you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on 0121 7827000 to discuss this further. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

This hotel is used by us when travelling on early morning flights to the USA. It is a very short walk (less than 100 yards) to the Airport Departures and a nice early breakfast is provided in the reataurant for people such as us. The standard of comfort, décor and space, is what you expect from Novotel, i.e. 3-4 star level. The staff are very helpful clearly being aware of the needs of people with lots of luggage (our trips are often for a month or more) and unsocial times of departure. The sound-proofing is good so one is not kept awake by the nearby take-offs and landings.

Room Tip: So far all rooms we've stayed in here have been fine.
See more room tips
Green Features: It seems to be moderately concerned about being 'green' - towel re-use, low energy bulbs etc.
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank DerbyJohnny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 6 August 2014
Thank you very much for your kind review. It is much appreciated and I can assure you that my team will be delighted to hear that you enjoyed your stay. I look forward to welcoming you back again very soon. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
2 reviews
2 of 5 bubbles Reviewed 5 August 2014

Stayed here for the night after landing late one night. The hotel was having work done which was not explained to us at time of booking. Corridors leading to rooms are tired and smell strongly of chemicals. We stayed in room 518 which was extremely overpriced the standard of room. Wood chip wall paper covered in marks and scrapes which had been repaired many times. Fittings were all poor with paint and plaster peeling around them. Odd set up with the bathroom. Toilet in it's own tiny room with a door, next to it is the bathroom with a shower and sink which was average at best with a door and then there's another door closing that off from the actually bedroom. We planned to go to the gym in the morning however it was literally a box room with two bike machines and 3 other weight machines which to call that a gym is a joke to me, they may as well not have one at all. I think the security of this hotel is something that needs addressing also, my partner went in to the hotel first to drop our suitcase off and simply said we had a room booked later that day, she didn't ask any details to confirm our booking or room number, simply wrapped a tag around the case with a number on and that was it. Do not recommend and would not stay again. Ibis hotel next door was more modern and cheaper.

  • Stayed August 2014
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank cwoo93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ian_Dick, General Manager at Novotel Birmingham Airport, responded to this review, 6 August 2014
I am sorry that on this occasion you were disappointed with your stay. I treat all feedback with the utmost seriousness and I am currently investigating this matter. Please feel free to contact me on 0121 7827000 to discuss this further. Kind regards, Ian Dick
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Birmingham Airport

Property: Novotel Birmingham Airport
Address: Birmingham International Airport | Opposite Main Terminal Building, Birmingham B26 3QL, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#5 Green Hotel in Birmingham
#10 Luxury Hotel in Birmingham
#22 Romantic Hotel in Birmingham
#27 Family Hotel in Birmingham
#29 Business Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Birmingham Airport 4*
Number of rooms: 195
Official Description (provided by the hotel):
The Novotel Birmingham Airport is located at Birmingham International Airport, opposite Terminal 1, 20 minutes drive from the centre of Birmingham. Adjacent to the NEC and offering modern meeting rooms, this hotel is ideal for a business trip. A free SkyRail service every 90 seconds links the hotel with Birmingham International railway station and the NEC. Elements restaurant and bar with 24 hour room service. Fitness and excercise room. NCP multi storey car parks adjacent to hotel (fees apply). ... more   less 
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Also Known As:
Novotel Birmingham Airport Hotel Birmingham
Accor Birmingham Airport
Hotel Birmingham Airport
Birmingham Novotel

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