I arrived late - could find my booking but not my check in details. This took a considerable amount of time to sort. The room is what you would expect, basic but comfortable. The wi-fi is charged extra and is something you need to sort out individually. The breakfast was good and the service was attentive and friendly. There was a prom taking place and the music could be heard several floors up. I feel this should have been pointed out when the booking was made. Given that there were large groups of teenagers in the hotel. The hotel generally had a nice open feel to it, but it just lacked that personal attention. I used the steam room and was informed that the sauna worked - it didn't while I was there.
I did ask to be contacted given that I would be travelling to Birmingham for several months. My details were taken and I never heard anymore - this I feel is bad customer service!
- Official Description (provided by the hotel):
- The Novotel Birmingham Centre is an AA rated 4 star hotel right in the centre of Birmingham. We are the first choice for a business trip or a holiday. For meetings, conferences and banquets, Meeting at Novotel offers a professional service to ensure your event runs smoothly and successfully. A short walk for the international Convention Centre, National indoor Arena and Brindley Place. ... more less
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- Also Known As:
- Novotel Birmingham Centre Hotel Birmingham
- Accor Birmingham Centre
- Birmingham Novotel