Overall, the staff were fantastic they go out of their way to be polite and helpful 24 hours a day. The first impression of the room was good with a modern looking bathroom and a clean, tidy room however I then became a little disappointed. The carpets had stains near the end of the bed; the bathroom was very modern but the toilet was not of the same standard; the net curtains were ripped; the headboard over the bed was damaged and the bed was not at all comfortable. It was rather hard and the pillows were like bricks. I tried two different ones and they were equally bad. And this was an executive room! The added little luxuries that made it an executive room were lacking too. The robes were not soft and luxurious, they were rather hard and rough so were not used. The Nespresso machine was alright but they only gave us 1 regular coffee and 2 decaf's which was disappointing.
I had been expecting a really comfortable bed to enjoy a baby-free night however I got less sleep than I do at home with the baby and didn't even try to go back to sleep as there was no point. I had to get off that pillow as it made my neck ache.
Breakfast was reasonable and there were lots of things to choose from however, the cooked items didn't look too appetising so I didn't bother with them and had a variety of other things such as yoghurts, cereal, pastries, juice.
All in all, the staff made it a nice night away but I'm sad to say that I would never sleep in one of their beds again!
- Official Description (provided by the hotel):
- The Novotel Birmingham Centre is an AA rated 4 star hotel right in the centre of Birmingham. We are the first choice for a business trip or a holiday. For meetings, conferences and banquets, Meeting at Novotel offers a professional service to ensure your event runs smoothly and successfully. A short walk for the international Convention Centre, National indoor Arena and Brindley Place. ... more less
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- Also Known As:
- Novotel Birmingham Centre Hotel Birmingham
- Accor Birmingham Centre
- Birmingham Novotel