I stopped at the hotel as part of an event on a Saturday night and let with mixed feelings.
The service from the staff was mostly lovely. They were efficient and helpful although the young lady serving our table offered bread rolls to half of the people on it then went onto the next table. She had to be called back twice!
The hotel itself is clean, well-maintained and didn't have the type of floors where you can hear the movements of everyone around which is always a blessing.
The little touches in the room were nice too - the MP3 plug in with instructions and the speaker in the shower for example.. It was also nice having a separate shower and toilet room but you still needed to go into the shower to wash your hands.
The cooked breakfast was very nice and the young lady who brought the tea round was very polite in her request that we "stirred the water before pouring it please".
There were a few negatives though - some to be expected but others avoidable.
The parking is horrendously priced - £14.50 for 24 hours which we needed. My car couldn't get into it due to its height and when I nipped in to ask where else I could park I was directed to the Brindley Place car park at about a pound more i wasn't notified about the open air car park directly over the road which was only £7.50 for 24 hours. Admittedly it was probably not quite as safe as Brindley Place but I would like to be able to make that choice. I would've been extremely miffed if I hadn't seen that before I spent £15 to park!
There is no air conditioning in the room I was in which became a problem as the room got so warm. This may not seem to be a problem at first - simply open a window I hear you say - but once you open the window to let in the coolness you become very aware that you are in the centre of our second city and even at 2am when I finally dozed off i could hear people shouting cars traveling, emergency vehicles etc. I do appreciate it is central Birmingham but the option to keep the windows shut wasn't there with no air conditioning.
The drinks were expensive (in my opinion). I paid the best part of ten pounds for a bottle of Becks and a glass of rose. Again I appreciate it is a city centre venue and you may not find that expensive but when I can get a box of 12 bottles of Becks for the same price it does grate slightly - especially after the hike out of my wallet on parking. We actually went across the road and paid a lot less in a bar over there.
Overall a nice place and the "average" rating I gave isn't quite right but then the "very good" isn't right either..... maybe they should have a good in this rating system.
- Official Description (provided by the hotel):
- The Novotel Birmingham Centre is an AA rated 4 star hotel right in the centre of Birmingham. We are the first choice for a business trip or a holiday. For meetings, conferences and banquets, Meeting at Novotel offers a professional service to ensure your event runs smoothly and successfully. A short walk for the international Convention Centre, National indoor Arena and Brindley Place. ... more less
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- Also Known As:
- Novotel Birmingham Centre Hotel Birmingham
- Accor Birmingham Centre
- Birmingham Novotel