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“Excellent Stay” 5 of 5 bubbles
Review of Novotel Birmingham Centre

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Novotel Birmingham Centre
Ranked #39 of 117 Hotels in Birmingham
GreenLeadersBronze level
Brackley
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Excellent Stay”
5 of 5 bubbles Reviewed 10 October 2013

Had the need to stay overnight in Brum last Friday evening. Found the Novotel - Birmingham City Centre was offering an excellent rate and made booking online. Turned out to be a great choice - excellent room and excellent breakfast. Would certainly recommend and also stay there again on next visit.

  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Anthony1910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBirminghamGM, General Manager at Novotel Birmingham Centre, responded to this review, 14 October 2013
Thank you for taking the time to write a review on Trip Advisor. I am delighted that you enjoyed your visit.
I look forward to seeing you again in the near future.

Kind regards,

Sharon Thandi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,376 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (219)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Norwich, United Kingdom
1 review
2 of 5 bubbles Reviewed 8 October 2013

Hard bed. Hard pillows. Very low numbers of staff. cheap tea and coffee. overpriced breakfast.Cheap loo roll. Not what you expect for over£100 per night. Poor advice given re parking at hotel. Location good for icc.
Tv in room broken

  • Stayed October 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Claire E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBirminghamGM, General Manager at Novotel Birmingham Centre, responded to this review, 10 October 2013
I am really sorry to hear that your stay was not up to expectations and I can assure you that your feedback is currently being looked in to. I would very much appreciate it if you would contact me directly at the hotel to discuss this with you.
Please could you contact me on 0121 6432000.

Kind regards,

Sharon Thandi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saffron walden
Level Contributor
75 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed 6 October 2013

Solicitious reception staff who took extra trouble with directions to the railway station for a single female on way to meet partner and who were keen to ensure the room's location was suitable e.g. away from communal areas and on a high floor.
Great hotel, next to lots of bars, restaurants etc. Car parking underground easily accessed and didn't seem too expensive for the time used.
Breakfasts were fine, coffee iffy as is so often the case in chains such as these. Mustard quickly found when requested to accompany breakfast; always pleased when this happens.
Very comfortable rooms, plentiful towels and free wi-fi. All good!

Room Tip: Street at front of hotel is vibrant and lively. Quieter rooms are towards the back of the hotel.
See more room tips
  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SilverTop1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBirminghamGM, General Manager at Novotel Birmingham Centre, responded to this review, 10 October 2013
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back to Novotel Birmingham Centre again in the near future.

Kind regards,

Sharon Thandi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shrewsbury, United Kingdom
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 6 October 2013

Stayed a night with family and friends. Rooms are nice and car parking on site (chargeable) which is useful,
The only downside for me was the bar area which for me lacked any kind of atmosphere. You are put around the corner with little in the way of view or interaction. On the plus side we had breakfast included which although a buffet style was fantastic with plenty of choice for any taste. All staff were great and attentive and all parts of the hotel were clean and tidy.
Overall a very pleasant stay and have booked in again.

  • Stayed May 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Haydenc174
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBirminghamGM, General Manager at Novotel Birmingham Centre, responded to this review, 10 October 2013
Thank you for your feedback regarding your recent visit to Novotel Birmingham Centre. I am delighted that you enjoyed your stay and have noted your comments regading the atmosphere in the bar with my Food & Beverage Manager.
I look forward to seeing you again in the near future.

Kind regards,

Sharon Thandi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
uk
Level Contributor
410 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 304 helpful votes
5 of 5 bubbles Reviewed 3 October 2013 via mobile

I was so impressed with the people in this hotel. Every single person, from reception to waitresses to bar staff, was incredibly helpful and nice to deal with. Probably the best service I've had at any hotel, anywhere. I ordered dinner and found the meat slightly undercooked for my taste - not a complaint, really, just personal preference. When they realised this, they couldn't do enough, offering to take it back and in the end offering me a free dessert! It was such a refreshing change to feel totally valued as a customer and not feel I was being screwed for more money.

The hotel itself is pretty much a standard issue Novotel - very impressive lobby but the rooms are a little on the small side. I've got to say, though, that I found the bed supremely comfortable and slept really well. Nice and dark as well at night. (The extra pillow in the wardrobe helped.). The location is quite buzzy on Broad Street but I found the walk from New Street quite tiresome and it's easy to get lost if you don't know Brum. Allow at least 20 mins, or get a taxi.

Generally an excellent stay and one which is a real credit to all the staff members there. They must be very well managed!

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sfuhere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBirminghamGM, General Manager at Novotel Birmingham Centre, responded to this review, 10 October 2013
Thank you for taking the time to write a review regarding your recent stay at Novotel Birmingham City Centre.
I am delighted that you enjoyed your visit and in particular the high levels of service you received from my team. I have shared your feedback within the hotel and we all look forward to welcoming you back again in the near future.

Kind regards,

Sharon Thandi
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
hemel hempstead
Level Contributor
112 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 2 October 2013

Stayed here on business with my external sales managers and the staff were a pleasure as always.

Rooms spot on , bar area and service very good, breakfast good so very happy and value for money

Location good as all the best bars and restaurants are close by so will definately stay here again when in Birmingham

Room Tip: Worth upgrading and book early for best rates
See more room tips
  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank seandonal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelBirminghamGM, General Manager at Novotel Birmingham Centre, responded to this review, 10 October 2013
Thank you for your kind comments and compliments regarding your recent stay here at the hotel – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.

Kind regards,

Sharon Thandi
General Manager Name
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel Birmingham Centre

Property: Novotel Birmingham Centre
Address: 70 Broad Street, Birmingham B1 2HT, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#7 Green Hotel in Birmingham
#19 Luxury Hotel in Birmingham
#20 Family Hotel in Birmingham
#27 Business Hotel in Birmingham
#36 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Novotel Birmingham Centre 4*
Number of rooms: 148
Official Description (provided by the hotel):
The Novotel Birmingham Centre is an AA rated 4 star hotel right in the centre of Birmingham. We are the first choice for a business trip or a holiday. For meetings, conferences and banquets, Meeting at Novotel offers a professional service to ensure your event runs smoothly and successfully. A short walk for the international Convention Centre, National indoor Arena and Brindley Place. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, ACCOR, Odigeo, Priceline and Superbreak UK so you can book your Novotel Birmingham Centre reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Birmingham Centre Hotel Birmingham
Accor Birmingham Centre
Birmingham Novotel

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