Very nice, great helpful staff.
Very modern, very clean, lovely comfortable beds.
It was outstandingly quiet too, which was a surprise for a centre location.
We stayed in room 200, which has no adjoining rooms on any side, an added luxury.
Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and I look forward to welcoming you back again soon.
General Manager Name
Stayed here on a Thursday night. Reception staff friendly, room very comfortable and spacious. Also quiet for its location in Broad street. Ideally placed for town. Gym well equipped and bar was great in hotel.
I have stayed in this hotel several times and do rate it.
Unfortunately I had a bad experience at breakfast which rather spoilt my stay. The young lady by the name of Laura that checked me in for breakfast had a terrible attitude. After 20 minutes and three requests for a cup of coffee with my breakfast she snapped and stated it would come if I waited. She plonked a tea pot on the table eventually and when I said I ordered coffee she huffed and rolled her eyes! She was obviously having a bad morning, but really this is not acceptable when paying £110 a night for B&B. I actually went back to have a word with her after checking out but could not find her.
So overall really nice hotel in great location, but plenty of competition on Broad St so Staff need to take note!
Thank you for your comments, we can assure you that the matter is being looked into and will be dealt with accordingly.
I stayed this Novotel expecting a normal business man's hotel but was pleasantly surprised by the service and attitude that the staff afforded us. We had booked this as a last minute stopover so we could attend my cousins wedding however we forgot to pack a camera. The staff at the hotel tracked down where we could but one at 11.30 pm the night before thus saving us a lot of embarrassment and we would recommend this hotel to any one needing to stay in Birmingham well done people and keep up the good work
Many thanks for your kind review. I am glad my team made your stay enjoyable.