I guess i was expecting more from this hotel than it gave. Having stayed previously in both the jurys inn and the hyatt for a similar price this hotel did not compare. The check in was nice and easy, the hotel is nicely decorated and felt very welcoming on arrival. The room itself was adequate and the bathroom was nice. The toilet is in a very small cupboard which is quite claustrophobic as the door automatically closes, its ok for 1 night but i wouldn't want to stay longer. The bed was ok, not as good as the jurys inn across the street. We went to breakfast this morning and for 13.95 it let itself down. The choice was superb there was cereals, fruit, hot buffet, continental buffet and pastries. Unfortunately 2 members of staff did not seem enough to cope with demand. When we arrived at breakfast the room was just under half full yet we still had to wait while a table was set for us. I went to get cereal but never ended up eating it as there was no milk. All in all had there been more staff working in the restaurant then the breakfast could be recommended. Overall sadly the little bits of customer service that were missing have failed this hotel and its not somewhere i would choose again as there are other hotels in the vicinity offering better value for money.
- Official Description (provided by the hotel):
- The Novotel Birmingham Centre is an AA rated 4 star hotel right in the centre of Birmingham. We are the first choice for a business trip or a holiday. For meetings, conferences and banquets, Meeting at Novotel offers a professional service to ensure your event runs smoothly and successfully. A short walk for the international Convention Centre, National indoor Arena and Brindley Place. ... more less
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- Also Known As:
- Novotel Birmingham Centre Hotel Birmingham
- Accor Birmingham Centre
- Birmingham Novotel