after booking a double room on line we were looking forward to staying here on new years eve,central,nice pics on website,perfect for us to stay the night,However when i went up to the room and went in the stale,unaired smell suited the very old fashioned furniture and decor,the website pics were more modern,i called reception and explained that my double room which i booked was a twin room and that i hadnt had a row with my partner and that we would like to spend new years eve in the same bed,i was told there was nothing they could do,ok i thought we can just move the beds together,problem solved but still not happy at all about the old stale run down room,after going to open the window to let some fresh air in i notcied the wallpaper haning off the wall around the windows,that was it id seen enough.
I went down to reception and asked to see the manager to which a woman with the look of here we go again on her face explained to me that it was new years eve and there were no more rooms free in the hotel,i asked for the number to her head office and explained that the rooms in the hotel were nothing like the rooms on the hotel website,i told her i wasnt expecting the ritz but a double room with wallpaper on the walls would do me for a night,and as if by magic after several minutes of complaining she waved her wand and out of nowhere she found me a double room,and the wall paper was still on the wall,the room was a bit bigger but still run down and very very dated.WARNING!!!!!!! IF YOU WANT A DECENT HOTEL DONT STAY HERE,ITS DATED DECOR AND FURNITURE MATCH THE OLD FASHIONED TVS,THE FOOD WAS TERRIBLE I ENDED UP EATING TOAST BECAUSE IT WAS THE ONLY THING I HAD MADE MYSELF,AND THE RECEPTION STAFF WERE JUST IN THE JOB FOR THE PAY,CUSTOMER SERVICE WAS ZERO ON RECEPTION
OVERALL THIS PLACE IS A DOWN AND OUT DIVE
- Official Description (provided by the hotel):
- The Britannia Hotel Birmingham is situated in the very heart of Birmingham city centre. The famous Bullring shopping mall is within walking distance and Primark and other high street stores are right next door to the hotel. The hotel's 214 en-suite bedrooms are tastefully furnished, all with tea and coffee making facilities, ideal for cost effective city centre accommodation. ... more less
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- Also Known As:
- Birmingham Britannia Hotel