I am currently staying at your hotel in Birmingham and I must express my dissatisfaction with it and even trumps the adelphis poor current standards.
I stayed in room 812 where the beds are disastrously uncomfortable, the shower curtains are dirty. I was not informed of the restaurant closing times and upon enquiry when it had closed I was thrown a handful of takeaway leaflets to sort out some dinner after a long day.
The wifi password did not work in my room even though I could identify the network with all 3 of my devices. The business centre was under resourced with 2 power sockets available which were occupied by other guests for about 6 hours.
I ordered a coffee at the bar which never materialised and afterwards the man stated that he thought I had left, perhaps if he opened his eyes he would have seen me!
To compound all of this there were mice on the first floor in the lounge area near the bar and when I reported this to the seemingly oblivious polish night manager he said that he would report it.
I think that the service from this hotel was appalling and will leave due feedback to the website through which I ordered the room and will also inform the health standards agency regarding the vermin mice on the first floor near the bar.
I would be grateful if you could pass my comments to the branch so that it may improve in the future.
Suffice to say I will not be staying at your hotels in the future.
- Official Description (provided by the hotel):
- The Britannia Hotel Birmingham is situated in the very heart of Birmingham city centre. The famous Bullring shopping mall is within walking distance and Primark and other high street stores are right next door to the hotel. The hotel's 214 en-suite bedrooms are tastefully furnished, all with tea and coffee making facilities, ideal for cost effective city centre accommodation. ... more less
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- Also Known As:
- Birmingham Britannia Hotel