I had booked my 1 one night stay at this hotel way in advance on a real low, pre-paid rate and was very pleased to find such a good price for a 3star property. The location is superb, but my experience was unfortunately far from good. I checked-in after 11pm on a Wednesday evening. My first shock was when I stepped out from the elevator. The corridor looked shabby and dirty giving the feeling of a dorm. My allocated room turned out to be already occupied, however luckily the person was not in at the time, just his/her belongings. So I returned to reception. With the key to a new room and a small apology I headed up again. Well, this corridor did not look better either. My room.... the good point was that the sheets and towels were clean. However the rest needs attention. I straightaway spotted biscuit crumbs and coffee sachet remainings under the dressing table. The remote control was not working. The bedside cabinets drawers were broken. The green chair in the corner had a greyish colour from all the dust. In the bathroom the bathtub was a colour between light grey and light yellow and I do not think that any chemical would have been able to clean the tabs any more. The whole building is in desparate need of a thorough refurbishment, but in the meantime could do with a deep cleaning. On my check-out I was prepared to give a strictly constructive critism (bearing in mind how low rate I have paid), but when I handed in my key the receptionist simply checked my account and wished me farewell. I am not sure how they can keep their star-rating with such standards.
- Official Description (provided by the hotel):
- The Britannia Hotel Birmingham is situated in the very heart of Birmingham city centre. The famous Bullring shopping mall is within walking distance and Primark and other high street stores are right next door to the hotel. The hotel's 214 en-suite bedrooms are tastefully furnished, all with tea and coffee making facilities, ideal for cost effective city centre accommodation. ... more less
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- Also Known As:
- Birmingham Britannia Hotel