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Britannia Hotel Birmingham
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Reviews (2,863)
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1,797 - 1,802 of 2,863 reviews
Reviewed 5 December 2013 via mobile

Work booked me into this place - never again. No matter how cheap it is I would not recommend. Poor hygiene in communal areas, very dated, poor quality rooms, not the most friendly of staff and the breakfast was of a very low standard.
The only upside was a very good member of staff working the 1970's disco bar!!

Stayed: December 2013, travelled on business
Thank Phill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this reviewResponded 6 December 2013

Dear Guest

Please accept my sincere apologies that the hotel failed to meet with your expectations

As I would advise any guest, should you experience any issues during your stay or wish to raise any concerns you feel should be brought to our attention, there is a Duty Manager available 24 hours per day who will gladly assist you in making your stay a much more comfortable and enjoyable one enabling you to leave the hotel with a more favourable view

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

Ok, there was no windows and the room was basic, top floor, but we came for the German Market, to have a few beers and did not expect 5 star treatment. Nice check in and when we left the chambermaids thanked us for staying (sorry about the beer stains ladies), Hey, for £49, and 30 seconds walk to the market, no complaints!!

  • Stayed: November 2013
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Thank Nick P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this reviewResponded 6 December 2013

Dear Guest

Thank you for taking the time to write your review

I am pleased to see that the hotel met with your expectations for the purpose of your trip and we hope to welcome you again in the future

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013 via mobile

I was happy with my deal staying with a colleague after a trip to london. Good deal. Yes its average and dated. The lift didn't go to our floor and didn't go back to ground. The worst element were two drunk men coming to our door at 3 in the morning trying the door with their card and then kicking the door in to get in. I had to scream at them to go away which they did. Of the guests are not the fault of the hotel but the alarming thing was we called reception continually and no one answered. Basically if they had assaulted us we would be alone. Reception didn't seem bothered when we reported it but I understand they have caught up with the perpetrators. I await a call from the Manager to discuss the security issues and get some sort of compensation for our distress! If you stay there girls put a chair under the door handle! I will in future!

  • Stayed: November 2013
    • Value
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Thank LeighJenner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this reviewResponded 6 December 2013

Dear Guest

Please accept my apologies for the problem you encountered whilst staying with us

I can assure you that the incident was taken seriously and the appropriate action taken, the 2 people in question were guests at the hotel who mistakenly got their room number wrong upon their return to the hotel and the key in which they attempted to use was for their own room and not yours

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2013

my self and friend are staying in Britannia right now!!! we are down from Aberdeen for a course that is not in this hotel! work booked us in as it appeared to be the cheaper option!!!! very true indeed! on arrival late last night I was told that my room had not been paid for but the other room was. despite showing the Check in guy the booking ref form he continued to argue the fact it wasn't but it was! making us hand over a credit card for "authorisation" despite it not being the card it was booked with. he offered an "upgrade" which we took. when getting to the rooms we found it not to be much of an upgrade atall. no windows only air con, which seemed to be only pumping out hot air! my room not so bad in comparison to my pals room. air con stuck on 20c random stains on the carpet. and horrendous smell! rotten floor board next to bath! she actually went and asked to be de-upgraded. but the room she got wasn't much better with a stained carpet. sedament due to a leaking radiator, stained chair, and hair in the the bath plug! that was deffinatly not hers as she is not ginger!!!! we were going to move hotels but thought we my not be re-embersed from work! DO NOT STAY HERE! when discussing the accommodation with some locals on our course the informed us that the Britannia rent rooms by the hour to a certin profession and clients! people say that hospitals arnt clean! Infection control teams would have a Feel day at this hotel!!!!

  • Stayed: November 2013
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Thank alabcien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this reviewResponded 6 December 2013

Dear Guest

I am sorry that the hotel failed to meet with your expectations at this time.

I will of course pass your comments onto the relevant departmental managers for improvements to be made where deemed necessary.

With regards to the information given by "local people", I can assure you that we do not rent rooms by the hour, all rooms are booked on a nightly rate and we do have a strict check in policy whereby ID and credit/debit cards are taken for all guests and should anyone not be able to provide this, we do not check them in. Obviously it is extremely difficult to pre judge any guests behaviour but should the staff be made aware of any activity deemed to be immoral or otherwise, the staff will eject said guests from the hotel

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2013 via mobile

I only booked for the one night with a friend for an evening out around the city but actually didn't end up sleeping over here due to unforeseen circumstances (probably a blessing!) however hotel entrance is down a bit of a side alley and doesn't exactly have a very welcoming exterior and not so nice inside either, reception / check in area needs some sort of a revamp as the whole place was dated and not only looked dirty but was indeed very dirty. Most of the staff looked miserable though hardly surprising in that environment! The whole place was filthy. Upon entering our room I was very disappointed but  just glad I didn't end up staying here! Everything you could see or touch in the room needed a good clean and the rooms very dated and boring. Didn't want to touch anything in the bedroom! The 'view' from the room was of other rooms with a courtyard at the bottom - the building all grey and drab. Very unappealing! Lots of young crowds staying over at the weekend, more like a hen/stag hotel!! Guests throwing things out the bedroom windows and smashing things up and shouting to one another through the windows - was like a prison!! Would Never consider again, so glad I didn't have to sleep here. I always thought Britannia hotels were Supposed to Be good - obviously not! Birmingham however I love the city! 

  • Stayed: October 2013
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Thank Gareth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this reviewResponded 6 December 2013

Dear Guest

I am sorry that the hotel failed to meet with your expectations at this time.

Staff are available and on duty 24 hours per day and had you made them aware that you were unhappy with the accommodation provided, they would have been able to address your concerns at the time.

I will of course pass your comments onto the relevant departmental managers for improvements to be made where deemed necessary

Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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