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“Even on a tight budget avoid it!!”

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Britannia Hotel Birmingham
Ranked #110 of 118 Hotels in Birmingham
Taunton, United Kingdom
Level Contributor
55 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Even on a tight budget avoid it!!”
Reviewed 4 March 2014 via mobile

Was booked in for 2 nights but left early.
It is a nightmare to find with no parking (NCP is £20 a night and a good 5 min walk away).
Whole place is very dated and run down (not like the pics on website) and stinks of stale alcohol and cigarette smoke (I smoke and I can smell it!) rooms are ok size but basic is an understatement and the most uncomfortable bed ever!
Breakfast was disgusting, even the tea was grey and undrinkable.
This place is used for emergency accommodation for homeless people (who gladly tell u this when sharing a lift!)

Location is good - only a few mins walk from train station and Bull ring, but really it has nothing else to offer. There is a reason it is £40 a night in this location.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank minimin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 6 March 2014
Dear Guest

Please accept my apologies that the hotel did not meet with your expectations

Your comments will be passed onto the relevant departmental managers for improvements to be made where deemed necessary

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (487)
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English first
Chester, United Kingdom
Level Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 February 2014

Room was clean and excellent value for money. Right in the middle of the city. The décor was shabby and in need of refurbishing. Really liked the pictures on the wall - they did make me stop and admire them. £25 for the room for one night - can't beat it.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark1002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 6 March 2014
Dear Guest

Thank you for taking the time to write your review

I am pleased to see that the hotel met with your expectations for the purpose of your trip and we hope to welcome you again in the future

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 27 February 2014 via mobile

This hotel really is in poor condition. Old fashioned dark and glummy.. Musty smell.. No wifi in the room. Even the receptionist was miserable.. This hotel is actually quiet depressing ! I would never recommend this to anyone!

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kaikai5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 6 March 2014
Dear Guest

Please accept my apologies that the hotel did not meet with your expectations

Your comments will be passed onto the relevant departmental managers for improvements to be made where deemed necessary

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Birmingham hotels

Swansea
Level Contributor
85 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 27 February 2014

On a wet Thursday afternoon we arrived at new street station not to worry though because the Britannia hotel is only about 3 minutes walk.
The hotel is right in the centre of town but you can't get to it by car or bus as it's in the pedestrianised area so youve got to walk. If you don't know where the entrance is ( union passage) you will miss it.
Having lived in Birmingham for many years and had food and drink in the hotel this was the first time that we had stayed there.
Having had a very good deal via e shot b and b was just under £40 for the 2 of us a night The twin room was clean and very warm and quite easy to find.
Breakfast in the morning is typical of Britannia hotels - excellent with as much or little as you want to eat.
Try the bar out it's got special deals up until 7pm and you will be served by Ash one of the most friendly, welcoming and competent barmen I have met.
All in all it was a great time apart from the weather but that's Britain for you.
Would we stay there again most certainly it beats most of the other hotels in the area apart from a car park! Take the train its easier!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 6 March 2014
Dear Guest

Thank you for taking the time to write your review

I am pleased to see that the hotel met with your expectations for the purpose of your trip and we look forward to welcoming you again in the future

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 February 2014

Where do I start. On my way all from Torbay to see a concert missed it because of rude staff couldn't tell me where the hotel or car parks were I paid 25 for over night car park when they do it for 9 the staff Cindy tell me this. Was on 7 the floor and the latch was broke stains all over floor dodgy electrics the shower had something stuffed in a massive hole the staff was rude that hotel is like a hostel everyone stay away no staff can comment on this as I have photos to prove I left 2 of my numbers for duty manager to phone but obv to lazy for that I will be taking matters further the hotel needs to be shut down the staff don't care or management no communication so what ever and can't even look after the place before anyone says ought I have photos to prove

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank laura s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 6 March 2014
Dear Guest

Please accept my apologies that the hotel did not meet with your expectations

Your comments will be passed onto the relevant departmental managers for improvements to be made where deemed necessary

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 February 2014 via mobile

When I checked in there was no conversation from reception staff, literally pay and here's your key. Wasn't informed of check out time, wifi access, restaurant/bar location and times/place for breakfast. The 1st room was filthy- lots of hair behind toilet, sticky marks all over furniture, a earring left from last person in there, floor looked like it hadn't been hoovered in years I could go on. Also it was a smoking room after I had specified non smoking, it stank. Had room changed straight away with no apology or eye contact from girl on reception, it was like it was such a regular occurrence. 2nd room was mildly better, carpet was still in need of a deep clean but at least it didn't smell. The only time I would recommend this hotel is if you are going out drinking and are going to come back absolutely smashed.

Stayed February 2014, travelled solo
Helpful?
1 Thank Foxyroxy120891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 27 February 2014
Dear Guest

Please accept my sincere apologies for the problems your experienced at the hotel

It is through receiving feedback such as this that we are able to monitor the level of service we provide

Your comments will be passed onto the relevant staff for improvements to be made where deened necessary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
stockport
Level Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 26 February 2014

There are 4 good points about this hotel
1. Location
2. Powerful hot shower
3. comfy bed and clean sheets
4. the bar staff were nice and friendly
the lounge area smelt damp and musty, the hotel needs to be brought up to date. The bedroom was a good size, the bath was manky and so was the toilet seat, just old and worn out.
we went for something to eat, it was edible but the new potatoes were full of eyes, the veg was frozen veg and not fresh and was still hard, the puddings were cheap food, but I suppose 2 courses for £10 and all you can eat, would be acceptable for some people. I decided not to have breakfast, but the others in my group who had breakfast said it was great.
I'm glad I didn't pay to stay here, it was through a company booking. would I stay here again?
erm I'm not sure - would have rather stayed at the travel lodge

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ABWStockport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 27 February 2014
Dear Guest

Please accept my apologies that some aspects of your stay did not meet with your expectations

Your comments will be passed onto the relevant staff for improvements to be made where deemed necessary
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Britannia Hotel Birmingham

Property: Britannia Hotel Birmingham
Address: New Street, Birmingham B2 4RX, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #110 of 118 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Britannia Hotel Birmingham 3*
Number of rooms: 195
Official Description (provided by the hotel):
The Britannia Hotel Birmingham is situated in the very heart of Birmingham city centre. The famous Bullring shopping mall is within walking distance and Primark and other high street stores are right next door to the hotel. The hotel's 214 en-suite bedrooms are tastefully furnished, all with tea and coffee making facilities, ideal for cost effective city centre accommodation. ... more   less 
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Also Known As:
Birmingham Britannia Hotel

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