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“A very tired hotel”

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Britannia Hotel Birmingham
Ranked #110 of 118 Hotels in Birmingham
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A very tired hotel”
Reviewed 10 June 2014

The rooms are in a terrible state, threadbare carpets, doors missing from wardrobes, far to hot and the window will only open about 2 inches.
This hotel is extremely overpriced, stay here if you want to be depressed.
Des, Dublin

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Desmond12345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 10 June 2014
Dear Guest

Please accept my apologies that the hotel did not meet with your expectations

Having checked in our handover diary, I cannot see that any complaints such as this have been made at the hotel.

I do wish you had made your dis satisfaction known to the hotel at the time of your stay as this would have allowed us the opportunity to rectify any problems thus enabling you to have a much more comfortable and enjoyable stay

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (487)
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West Midlands, United Kingdom
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 9 June 2014

Booked a night at the above hotel so we could enjoy the city, and as soon as we arrived I thought what a dissapointment:(

Checked in as you do, made our way to our room as soon as I opened the door I thought how dark the room was, only a couple of lamps served the room, one dull window with very scruffy dirty net and curtains, you could smell other peoples smoke coming from either room above or below, treadbare carpet throughout, terrible hard bed! clean sheets though. Bathroom the fan did not work at all, very tired taps and bath and toilet, i would say you came out dirty than you went in.

Terrible smell throughout the corridors and landings of the hotel, desparately requires an update and re-decor throughout, would not want to eat there going on the state of the rooms, maybe that's why the food is cheap.

WOULD NOT STAY THERE AGAIN! NOT EVEN IF THEY OFFERED ME A FREE ROOM WITH BREAKFAST.

Smelly, dirty, tired, need I say more.

Thanks

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CAPRICORN1Rhodes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 10 June 2014
Dear Guest

Please accept my apologies that the hotel did not meet with your expectations

Having checked in our handover diary, I cannot see that any complaints such as this have been made at the hotel.

I do wish you had made your dis satisfaction known to the hotel at the time of your stay as this would have allowed us the opportunity to rectify any problems thus enabling you to have a much more comfortable and enjoyable stay

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Birmingham hotels

Nottingham, United Kingdom
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 June 2014

Tired and worn out hotel. Quite a depressing place to stay. Great location but this chain clearly has no interest in making this comfortable for their guests. Only stay in dire emergency. You can get a much better offer in Birmingham at Premier or Travel Lodge. Poor and unnecessary.

Room Tip: Some rooms just look at brickwork and concrete. Pretty grim.
See more room tips
  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank James O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 9 June 2014
Dear Guest

Please accept my apologies that the hotel did not meet with your expectations

I have passed your comments onto the relevant departmental managers for improvements to be made where deemed necessary

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 8 June 2014

Booked through booking dot com some days in advance at a rate in excess of what other comparable properties were asking BUT it is in a central location bear New Street Station. Noise from morning to night and throughout the small hours from street below. Breakfast on day one fine with good choice of breakfast items, friendly with pleasant female restaurant manager. Second day could have been a different place, run out of eggs bacon sausage toast, scraping of beans and five mushrooms and still almost an hour to run of the 'help yourself buffet'. sausages arrived anaemic and only just done, bacon arrived from somewhere uncooked. Reception staff at all times seemed harassed and possibly not issued with smiles. For the money you can do better. The bedroom was clean as was the bathroom but bath constant dripping tap, and stained. Plug sockets only one normal 3 pin and the others were old style three pin round. Would I stay there again - NO - NO - NO

Room Tip: Go somewhere else
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Safenoble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 9 June 2014
Dear Guest

Please accept my apologies that the hotel did not meet with your expectations

I have passed your comments onto the relevant departmental managers for improvements to be made where deemed necessary

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
north east
Level Contributor
280 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
Reviewed 8 June 2014 via mobile

Only stayed here 1 night and you get what you pay for. Very central and nice staff are the only good points. Our room on entering had a sewage smell the bed was 2 singles pushed together in need of redecoration and upgrade of furnishings. Didn't know until we checked in that you get reduced parking.

Stayed June 2014, travelled as a couple
Helpful?
Thank mturnbull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 9 June 2014
Dear Guest

Please accept my apologies that the hotel did not meet with your expectations

I have passed your comments onto the relevant departmental managers for improvements to be made where deemed necessary

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Walsall, United Kingdom
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 8 June 2014

My mom booked this for a birthday surprise for me and my husband for one night and for us to attend the Caribbean weekend in brum,and i have to say that this is the worst hotel i have ever stopped in,do not bother looking at the pictures of the rooms on the internet cause they are nothing like that at all.We had a drink in the bar but had to wait a while as no-one was serving,the beer was horrible the glasses smelt like fish,carpets in rooms are threadbare furniture old and worn ,stains on floor and curtains in rooms,remote did not work for 1970's tv,bathrooms dirty,it was just awful and we were really disappointed .We had breakfast included which was buffet style but nothing was available people got fed up of waiting for the one so called cook to start refilling the empty pots of food,when the food was finally ready it was brought from somewhere else in the hotel instead of the being prepared in the kitchen where it was being served from.my advice do not book a room at this hotel ever.

Room Tip: dont bother book another hotel
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kerry c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 9 June 2014
Dear Guest

Please accept my apologies that the hotel did not meet with your expectations

I have passed your comments onto the relevant departmental managers for improvements to be made where deemed necessary

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 7 June 2014 via mobile

Stayed here yesterday for one night, when we arrived we was met by a pleasant receptionist went to the room then disaster, really dirty room wasn't clean at all, hair on sheet on bed, dirty kettle,dust everywhere, could not lock balcony door there is a master key but once locked there's no way out went and complained and got another room.
Room 2 we'll bit cleaner but not by far stained carpet, red wine stain over curtain. Draw broken on one piece of furniture. Remote didn't work on TV. Breakfast we'll we went down at nine and the food looked it had been there for sometime and had no flavour.
Would we stay here again no have stayed at a lot of hotels payed less in some and got a better room and breakfast, we payed £73 def a two star as not value for money

Stayed June 2014, travelled with family
Helpful?
1 Thank Southernbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 10 June 2014
Dear Guest

Please accept my apologies that the hotel did not meet with your expectations

Having checked in our handover diary, I cannot see that any complaints such as this have been made at the hotel.

I do wish you had made your dis satisfaction known to the hotel at the time of your stay as this would have allowed us the opportunity to rectify any problems thus enabling you to have a much more comfortable and enjoyable stay

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Britannia Hotel Birmingham

Property: Britannia Hotel Birmingham
Address: New Street, Birmingham B2 4RX, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #110 of 118 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Britannia Hotel Birmingham 3*
Number of rooms: 195
Official Description (provided by the hotel):
The Britannia Hotel Birmingham is situated in the very heart of Birmingham city centre. The famous Bullring shopping mall is within walking distance and Primark and other high street stores are right next door to the hotel. The hotel's 214 en-suite bedrooms are tastefully furnished, all with tea and coffee making facilities, ideal for cost effective city centre accommodation. ... more   less 
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TripAdvisor is proud to partner with Hotels.com, Ebookers, Priceline, Superbreak UK, Booking.com, Expedia, TripOnline SA, Traveltool, S.L.U., Evoline ltd, HRS, Cancelon and HotelQuickly so you can book your Britannia Hotel Birmingham reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Birmingham Britannia Hotel

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