Two days before I was due to arrive in Birmingham for an important business conference, my booking here was CANCELLED BY EMAIL! No doubt the reservations manager decided she could re-sell my room at a higher price, or had simply double-booked the accommodation.
Total disaster! And, because there were a number of conferences in town, it was almost impossible to find another centrally-located hotel at such short notice. Furthermore, I had already arranged for deliveries to arrive at the Britannia - several boxes of magazines, stands for our conference display, a lot of stuff that had already been despatched with Parcelforce and couldn't be recalled.
But, my bacon was saved by the Duty Manager - Mo. He's a great problem-solver who sorted everything out and enabled me to attend the conference with everything I needed. I rang up the hotel absolutely fuming about the cancelled room, but I couldn't stay angry at someone who was so helpful in a really practical useful way.
- Official Description (provided by the hotel):
- The Britannia Hotel Birmingham is situated in the very heart of Birmingham city centre. The famous Bullring shopping mall is within walking distance and Primark and other high street stores are right next door to the hotel. The hotel's 214 en-suite bedrooms are tastefully furnished, all with tea and coffee making facilities, ideal for cost effective city centre accommodation. ... more less
- Reservation Options:
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- Also Known As:
- Birmingham Britannia Hotel