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“1/5” 1 of 5 bubbles
Review of Britannia Hotel Birmingham

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Britannia Hotel Birmingham
Ranked #108 of 117 Hotels in Birmingham
New York
1 review
“1/5”
1 of 5 bubbles Reviewed 1 August 2014

Needed a room at short notice and thought it would be better to save a few bucks but boy, was I wrong. Where do I start? Hmm, maybe the lack of ventilation in all of the rooms or the horrid smell of cigarettes in almost every floor of the hotel. Couldn't bear with the first room they gave me given that the toilet would make a 15 minute long noise as the pipes rattled behind the wall whenever I flushed it. Was given another room only to find a poor gentleman in the room as I opened the door. How embarrassing. Had to go back to the receptionist for a third time till we got our room sorted. The WiFi won't stretch pass what they call a lobby either.

The only plus I can think of is the location.

One star. Avoid.

  • Stayed July 2014, travelled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
Thank kal12014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 4 August 2014
Dear Guest

Please accept my sincere apologies that the hotel failed to meet with your expectations

I will certainly pass your comments onto the relevant departmental managers for improvements to be made where deemed necessary

Regard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,403 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    2.5 of 5 bubbles
  • Rooms
    2 of 5 bubbles
  • Service
    2.5 of 5 bubbles
  • Value
    2.5 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (462)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
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  • Any
English first
Warwickshire, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 31 July 2014

This hotel is a good base for shopping in the city. The rooms are basic but clean enough. Could do with a lick of paint to freshen things up, but good enough for one night stay.
The reception staff were very pleasant, and did not mind when I went down late at night to ask for more tea bags.
Overall a good time.

Room Tip: The 2nd floor rooms are noisy due to road works below the room on the street and you hear general pa...
See more room tips
  • Stayed July 2014, travelled with family
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Deborah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 4 August 2014
Dear Guest

I am pleased to see that the hotel met with your expectations for the purpose of your trip and we hope to welcome you again in the future

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
4 hotel reviews
2 of 5 bubbles Reviewed 29 July 2014

Needed a room at very short notice, the room served its purpose at a good price, certainly no frills and could do with a good refurbishment! Didn't really have time to check out the hotel or services but looked very basic.

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Debi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 4 August 2014
Dear Guest

I am pleased to see that the hotel met with your expectations for the purpose of your trip and we hope to welcome you again in the future

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Birmingham hotels

Liverpool, United Kingdom
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 27 July 2014 via mobile

The room was large and clean. I paid for a single room but was given a double bed, which was nice! The location was excellent, very central - near to the shops and New Street Station. The room was very outdated and needs to be modernised.

  • Stayed February 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Lemons87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 4 August 2014
Dear Guest

Thank you for taking the time to write your review

I am pleased to see that the hotel exceeded your expectations and hope to welcome you again in the future

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcestershire
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
1 of 5 bubbles Reviewed 27 July 2014 via mobile

Stayed here in July for one night and would rather pay double the price and more to be somewhere else. Receptionist rude on arrival, couldn't get an answer to reception on the phone, the iron in the "ironing room" on floor 7 had all the wires exposed and the gentleman using it before me had a shock from it, the whole floor of level 7 & 8 stunk of cigarettes, someone else tried to get into a room as reception had given them the same room key by mistake .... I could go on. Vial place and would not recommend and definitely wouldn't return. Given all the bad reviews I find the hotel management unbelievably arrogant that they don't act upon feedback.

Stayed July 2014, travelled with friends
Helpful?
1 Thank Sunshinesarah1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 4 August 2014
Dear Guest

Please accept my sincere apologies for any problems experienced at the hotel

I will certainly pass your comments onto the relevant departmental managers for improvements to be made where deemed necessary.

I can assure you that all feedback is acted upon not only by me but also by the management team and staff at the hotel. We accommodate 2000+ guests on a weekly basis and therefore I feel that a very high percentage of our guests leave the hotel with a favourable view and many do return for further stays

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dublinireland
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 25 July 2014

Stayed here for two days in May. The receptionist is rude and surly..The rooms are filthy ,dated and a disgrace. Staff in breakfast room including the manager are the most unhelpful people I have ever had the misfortune to meet. I would not recommend anybody to stay here cheap as it may be.I didn't find it cheap at 160gbp for my two horrible nights. There are plenty of hotels nearby so my advice would be to stay away and leave the rude staff and manager to themselves. I did complain to the manager at reception and in the breakfast room but he just shrugged his shoulders and walked away.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank irishlady43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 4 August 2014
Dear Guest

Please accept my sincere apologies for any problems you experienced at the hotel

I will certainly pass your comments onto the relevant departmental managers and can assure you that improvements will be made where deemed necessary

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 23 July 2014 via mobile

Hotel.needs update rooms very old but clear can be noise at weekends did not eat at the hotel.loads of eating and pubs in area.hotel in center of Birmingham near shops.and transport free Wi-Fi in hotel when working.
.

Stayed July 2014, travelled with family
Helpful?
1 Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmbritannia, General Manager at Britannia Hotel Birmingham, responded to this review, 28 August 2014
Dear Guest

Thank you for taking the time to write your review

I am pleased to see that the hotel met with your expectations for the purpose of your trip and we hope to welcome you again in the future

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Britannia Hotel Birmingham

Property: Britannia Hotel Birmingham
Address: New Street, Birmingham B2 4RX, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
Ranked #108 of 117 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Britannia Hotel Birmingham 3*
Number of rooms: 195
Official Description (provided by the hotel):
The Britannia Hotel Birmingham is situated in the very heart of Birmingham city centre. The famous Bullring shopping mall is within walking distance and Primark and other high street stores are right next door to the hotel. The hotel's 214 en-suite bedrooms are tastefully furnished, all with tea and coffee making facilities, ideal for cost effective city centre accommodation. ... more   less 
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Also Known As:
Birmingham Britannia Hotel

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