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“POOR OLD PLACE, plus why pay for parking”
Review of Metro Inns Walsall

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Metro Inns Walsall
Ranked #109 of 118 Hotels in Birmingham
Reviewed 7 November 2012

It strange when you get a great price for a Monday night and then when you stay you realise why ! Paying for parking is a rip off , we parked car then noticed lots of broken glass on the floor , very reassuring, was my cat going to be safe , why got clean it up. Room sparse with NO spare pillows or towels for two. We asked on leaving for meal out if they could have ready when we returned , yes no problem from the staff. We return , oh have given to somebody else ! Whats room number ? Will drop up in a minute , you can guess whats coming next .................. never arrived . Poor , Great value but just leaves you feeling happier to pay more for less tired and less than special service . Finally loo seat has not even fixed down properly , how could Housekeeping not notice and put on a fix list ? Think I know why , less than bothered to make your stay at least ACCEPTABLE. I could be staying on business for 6 months, not sure I could stay here for another 6 minutes

  • Stayed: November 2012, travelled as a couple
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Thank deannewton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Guest Relations Manager at Metro Inns Walsall, responded to this reviewResponded 12 November 2012

Dear deannewton,

Thank you for your comment.

We are sorry to learn about your disappointing stay.

The points you’ve raised will be used to support any improvements which may be required at this hotel.

Your feedback is important to us, and we would like to investigate the issues. To assist us with this, please can you visit our main Travelodge website and use the new ‘Contact Us’ form, to provide us with full details of your issues and your booking number.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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202 - 208 of 291 reviews

Reviewed 7 November 2012

I have no issue with the Travelodge brand. I've stayed in at least twenty of them this year. It's cheap(ish) and (usually) reliable, but every now and then I get a bad one, and this is a bad one. It's an old, tired building. The rooms are old and tired. The only two plug points were rendered useless (for my laptop charger) by being too close to the table the were situated above for me to plug in. A twin room but towels for one. Heating didn't work, front desk were unhelpful, though that's not surprising at a Travelodge. They're a customer service business but have a cavalier approach to serving their customers beyond offering a very basic service. £3 for parking. It's not much, but most other Travelodges don't charge.

Room 115: Bed was reasonably comfortable, pillow good, bathroom clean, shower hot with good water pressure.

Last weel I stayed in a chain of Dutch hotels and for less than the price of what I paid here, I got something approaching a four star hotel.

Room Tip: One side of the hotel borders a very busy road. Avoid.
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  • Stayed: November 2012, travelled on business
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Thank ADInglis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Guest Relations Manager at Metro Inns Walsall, responded to this reviewResponded 12 November 2012

Dear ADInglis,

Thank you for your post.

We are sorry to learn of your disappointment on this occasion.

We would like to fully investigate your concerns. To assist us, please visit our main Travelodge website and use the ‘Contact Us’ form to provide us with full details of your issues and your booking number.

We can then liaise with the Hotel Management team and provide a resolution.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2012

Found the hotel less than inviting curtain in room hanging off the last visitors hair in the bath flat pillows untidy staff generally awful!,, it was a cheap stay won't do it again worth paying more has to be the worst place I have ever stayed

  • Stayed: October 2012
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Thank weany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Guest Relations Manager at Metro Inns Walsall, responded to this reviewResponded 1 November 2012

Dear weany,

Thank you for your post.

We are sorry to learn of your disappointment on this occasion.

We would like to fully investigate your concerns. To assist us, please visit our main Travelodge website and use the ‘Contact Us’ form to provide us with full details of your issues and your booking number.

We can then liaise with the Hotel Management team and provide a resolution.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 October 2012

Tired, scruffy and oudated, this hotel is well in need of a re-fit. The place looks really uncared for. Not actually dirty, but not sparkling either. Reception was unmanned when I got there, and when the Receptionist did appear they were efficient enough, but not exactly welcoming.

The double room had a soft and lumpy bed, only one plastic chair to sit on and an old 14 inch tv. Yes I know it was under £30 for the night, but there are limits. Then being charged £3 to park the car feels an insult.

As others have said, the meals are basic, but actually the Pizza I had was reasonable value and hot. But if you wnat something other than burgers and pizza with bottled or tinned beer, better look elsewhere. I had breakfast at Morrisons just two iles round the ring-road, at least that was good value!

  • Stayed: October 2012, travelled solo
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Thank Malcolm N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Guest Relations Manager at Metro Inns Walsall, responded to this reviewResponded 1 November 2012

Dear Malcolm N,

Thank you for your feedback.

I am sorry to hear you have cause for complaint, and that your stay did not meet with your expectations on this occasion.

Your valuable comments will be used to support any improvements which may be required at this hotel.

In addition, we would like to fully investigate your concerns. To assist us with this, please can you visit our main Travelodge website and use the new ‘Contact Us’ form to securely provide us with your confirmation number and full details of your complaint.

We will then be able to fully investigate your concerns with the Hotel Management team, and provide a resolution.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 October 2012

Very poor would not recommened this at all to anyone, rooms are outdated and of poor quality, not very clean. I think that this is ready for a full refurbisment. The car park must be paid for via a meter £3, they have possibly sold the carpark so now you have to pay to stay. The meals are very basic and not enjoyable at all. The bathroom is also outdated and only a bar of soap is provided no shower gel or shampoo.

  • Stayed: September 2012, travelled on business
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Thank GatesheadGeordie_boy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Guest Relations Manager at Metro Inns Walsall, responded to this reviewResponded 20 October 2012

Dear GatesheadGeordie

Thank you for your feedback.

I am sorry to hear you have cause for complaint, and that your stay did not meet with your expectations on this occasion.

Your valuable comments will be used to support any improvements which may be required at this hotel.

In addition, we would like to fully investigate your concerns. To assist us with this, please can you visit our main Travelodge website and use the new ‘Contact Us’ form to securely provide us with your confirmation number and full details of your complaint.

We will then be able to fully investigate your concerns with the Hotel Management team, and provide a resolution.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2012

Typical Travelodge hotel in terms of value staff efficiency and cleanliness. Very noisy pump or motor but it's only on for short periods and didn't cost me any sleep. Watch out for the idiots on bikes who use the car park as a cut through.

  • Stayed: July 2012
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Thank Vivaroman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2012

Firstly it says there is parking. Well there was a car park, but 80% of it was filled with brand spanking new Travelodge transit vans. So had to drive around for ages for a space. Then you had to pay £3 for the luxury.

1 key for 2 people.

Room (113 or 116, can't remember) was very run down. Wallpaper was coming off the walls and damage to the plasterboard which left a small pile of powder on the bedsheets. 1 pillow per bed which was tracing paper thin. You could feel every single spring in the bed, which was slooping at the sides so you constantly felt like you were going to fall off!

Woken up about 4am by some lady screaming in the hallway, but that's hardly surprising considering everything else! Probably got about 2 hours sleep, mostly down to the mattress.

TV picked up about 3 random channels, no idea which ones.
.
The main thing I look forward to in a hotel is nice deep bath, as you don't need to worry about the hot water. No bath plug, so decided I'd just have a nice shower. Water was only settable to freezing or scolding, and no soap in the hotel. Towel was so tiny and rock hard.

Massive crack in the sink which is very unhygienic.

Breakfast was horrendous. If you're a fan of scrambled eggs that bounce off the wall that you don't mind paying £8, this is the place for you. 1 toaster like you'd find at home for all the guests meant you were queuing to make toast.

Will never use a Travelodge again. Maybe they'd be better off spending money on their hotels, instead of fancy new vans!!

Would very much like to hear back from Travelodge and hear what they have to say about this!

Room Tip: Stay in a Premier Inn!!
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  • Stayed: July 2012, travelled with friends
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Thank Josh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TravelodgeUK, Travelodge Customer Services at Metro Inns Walsall, responded to this reviewResponded 23 July 2012

Thank you for your feedback.

I am sorry to hear you have cause for complaint, and that your stay did not meet with your expectations on this occasion.

Your valuable comments will be used to support any improvements which may be required at this hotel.

In addition, we would like to fully investigate your concerns. To assist us with this, please can you visit our main Travelodge website and use the new ‘Contact Us’ form to securely provide us with your confirmation number and full details of your complaint.

We will then be able to fully investigate your concerns with the Hotel Management team, and provide a resolution

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Metro Inns Walsall

Address: Birmingham Road | Walsall, Birmingham WS5 3AB, England
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Bar / Lounge Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #109 of 118 Hotels in Birmingham
Price Range: £36 - £45 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Metro Inns Walsall 2*
Number of rooms: 94
Official Description (provided by the hotel):
Budget hotel, offering 96 ensuite bedrooms, close links to Walsall, Birmingham, West Bromwich and Wolverhampton. We have a 24 hour check manned check in desk. Check in from 2 pm (12 midday for a £10 surcharge) check out 10 am (12 midday for a £10 surcharge) We also have a brand new spacious underground bar area known as Basement Jacks and a restaurant on the ground floor known as Mumbai Kitchen/ Basement Jacks Bar & Grill. Serving an outstanding Indian Menu alongside our equally delicious classic menu, Steaks, Pies, Burgers and Tikka, Bhuna, Passanda nothing is too much. We look forward to welcoming you to Metro Inns Walsall. ... more   less 
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Also Known As:
Travelodge Birmingham Walsall Hotel Birmingham

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