Miserable, rude staff. With one exception, a black girl in a sparkley hat who brought a smile of sunshine to the whole place! The rest of the staff were disorganised and overbooked the rooms making those with reservations move to other sites. I was told by one unhelpful and uncaring member of staff called David that his supervisor had told him to overbook the rooms and to take bookings in favour of first come first served, even if others had reservations. The place is a dump and only does business because of it's convienient location in my view. No one has any interest in customer service or even common courtesy. I arrived at 10.30pm having informed the hotel that I would be a late arrival, and after having booked and paid weeks in advance I was then told that my room had been sold and I must go to another travel lodge 6 miles away! This David charactor had no idea of the address of where I had to go. Eventually after making several phone calls he wrote a postcode on a bit of paper and dispatched me into the night. What a suprise when I arrived at the second travel lodge that David had sent a queue of other people up there too on the same errand, all of whom had bookings at the Walsall travel lodge. The place obviously lacks leadership and discipline.
- Official Description (provided by the hotel):
- Based on the edge of the industrial town of Walsall, Metro Inn Walsall is just a 24 minutes’ drive from the National Exhibition Centre. There is free WiFi access and free on-site parking is available upon registration on check in (please see Fine Print for details). The modern rooms feature a TV, an en suite bathroom, and tea and coffee making facilities. The centre of Walsall is short 8-minute drive from the Metro Inn Walsall, boasting a range of bars and restaurants. Alternatively, with an 18-minute car journey, guests can explore the Bullring Shopping Centre, home to a variety of restaurants and big name brands. For thrill seekers, Drayton Manor Theme Park is a 31 minutes’ drive from the hotel. Birmingham International Airport is also 18 miles from the hotel. ... more less
- Reservation Options:
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- Also Known As:
- Travelodge Birmingham Walsall Hotel Birmingham