I arrived in Birmingham the night before a big conference I was attending. I had booked and paid for four nights several weeks in advance, but when I arrived I was told that they had overbooked and that I had to spend the first night in another hotel. The staff was not at all helpful in this quite distressful situation. I was told to sit down and wait for a taxi. When the taxi driver finally entered the lobby, the women I had been talking to seemed to have disappeared and another woman asked me if I had ordered a taxi and that it was here. She had no clue about the situation, and apparently they were going to put me in this taxi without even informing me about the destination. It turned out that this other hotel wasn't even close to Birmingham, let alone the city centre. The proposed hotel was actually in Coventry, which is a good 30-45 minute drive away.
I wasn't alone in this hopeless situation, several other guests were also relocated to different hotels. One of them joined me in the taxi, and off we went to Coventry. The next morning I decided to have the reception call to make sure that my room was available as soon as I came back, because I needed to prepare for the conference. They assured me that the room would be ready, and yet when I came back after having to wait for the taxi to drive all the way from Birmingham to pick me up, I still had to wait for 20-30 minutes while the room was being cleaned. All in all I wasted at least 2.5 hours going back and forth to Coventry and waiting for the staff to sort out their business.
As if this wasn't enough, they put me in a noisy room facing the arcade in the back of the hotel, with a bar facing my window. They gave me a somewhat quieter room after I complained.
I have never had such a horrible hotel experience in my life. I was offered no compensation, but of course I asked for it. First, they tried to give me a free night at the same hotel -- which needless to say I'm never going back to. I then asked for a refund for the first night, which they agreed to. But when I checked my bank account later, they had refunded me for the cheapest of the four nights, which was 50% cheaper than the first night. Several emails and weeks later, they managed to refund the remainder.
I find it amazing that they can run a hotel this way. If I had treated a customer this badly, I would at least have had the decency to offer a proper compensation and not have the customer ask for it.
- Official Description (provided by the hotel):
- ibis Birmingham Centre New Street offers 159 contemporary bedrooms with air cooling in the heart of the lively Chinese quarter and adjacent to the Arcadian Centre with its various bars and nightclubs. The Chill Bar at the hotel serves snacks 24 hours per day. 3 min walk from the Birmingham central train station(New Street) and Bullring Shopping Centre. Close to the NIA, ICC and easily accessible by train from NEC. 5 conference rooms for up to 200 delegates. The hotel is easily accessible from the M1, M6 and M42 motorways. Limited Car parking spaces at Hotel and also nearby Public car park. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Lastminute, ACCOR, Odigeo, Hotels.com, Expedia, Cancelon, Evoline ltd, HotelsClick, Ebookers and 5viajes2012 S.L. so you can book your Hotel ibis Birmingham Centre New Street reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Ibis Birmingham City Centre Hotel Birmingham
- Accor Birmingham City Centre