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“Worst nights sleep ever!”

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Hotel ibis Birmingham Centre New Street
Ranked #57 of 118 Hotels in Birmingham
Reviewed 15 June 2014

Hotel is in a good location, that is all it has going for it. Was woken up at 3am by people arguing in the room next door. After 30 mins tried to call reception from the phone in the room, tried a few times and no-one answered. Called the main hotel number from my mobile and they picked up straight away. Said they would send security up and they took another 30 mins, we were only on the second floor. Bathroom is tiny and room very basic.

  • Stayed: June 2014
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Thank 622Isabelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoannaGM, General Manager at Hotel ibis Birmingham Centre New Street, responded to this reviewResponded 23 June 2014

Dear Madam,

Thank you for your comments which I shared with the night receptionist. We have security on site every night and recepion desk manned 24h. I understand that both security guard and the receptionist went upstairs straightaway after the phone call was received. I am sorry that on this occassion your first phone call was not answered. We always try to answer all enquiries promptly but it seems that receptionist was engaged with another guest at that time. Once more, I am sorry that your stay with us did not meet your expectations.

Kind regards,


Joanna
General Manager

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967 - 973 of 1,749 reviews

Reviewed 8 June 2014

This hotel is in a great location, with plenty of car parks surrounding (not free) and only a two minute walk to the Bullring. Lots of bars and restaurants nearby for all tastes.

The hotel is clean, tidy but a bit tired, the service was great. i would recommend for an overnight stay.

  • Stayed: May 2014, travelled as a couple
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Thank Paul E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoannaGM, General Manager at Hotel ibis Birmingham Centre New Street, responded to this reviewResponded 9 June 2014

Dear Sir,


Thank you for your feedback. I am pleased to see that you enjoyed our location, hotel cleanliness and the quality of service provided.

We look forward to welcoming you back again soon.

Kind regards,

Joanna
General Manager

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Reviewed 7 June 2014

The hall was very modern and staff was very nice. I left my suitcase (I came too early) and left thinking that the hotel was very good. When I came back and saw the room I was upset - the room was big but the linen had different color and didn't look fresh. The bathroom was so small and there was only one gel next to the sink and I had problems to have shower. In the morning someone from housekeeping knocked the door and opened it straight away - I even didn't have a moment to say something. No Sorry, nothing...
No, I will stay away from this hotel.

  • Stayed: April 2014, travelled solo
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1  Thank Girl_Julia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoannaGM, General Manager at Hotel ibis Birmingham Centre New Street, responded to this reviewResponded 9 June 2014

Dear Girl Julia,


Thank you for sharing your feedback with us. I am pleased to see that you appreciated our customer service and liked eeh design of our public areas. I have shared your comments with housekeeping department. Please accept my apologies for the room attendant disturbing your stay in the morning.

Kind regards,

Joanna
General Manager

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Reviewed 4 June 2014

Stopped in Birmingham to catch Eagles concert at LG Arena(was awesome). Arrived greeted with smile and efficient check in. Room was compact but just what was needed for good nights sleep. Noticed chair was very unstable, screws had been removed, reported to reception and was replaced by time I got back from walk. Breakfast was very good, staffing of bar was poor, waiting for quite a while until reception staff served. The location is great, not far from New St station, very handy to great shopping at Bullring. Overall great value for money, with location excellent.

  • Stayed: May 2014, travelled solo
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Review collected in partnership with Accorhotels.com
Thank Goonermike2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoannaGM, General Manager at Hotel ibis Birmingham Centre New Street, responded to this reviewResponded 6 June 2014

Dear Sir/Madam,


Thank you for your lovely comments which I was very happy to share with the team. Reception, breakfast and housekeeping team members were very pleased with your positive feedback. I have noted your comments about the bar service.

We look forward to welcoming you back again soon.

Kind regards,

Joanna
General Manager

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Reviewed 4 June 2014

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Accorhotels.com
Thank Wayne W
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
JoannaGM, General Manager at Hotel ibis Birmingham Centre New Street, responded to this reviewResponded 5 June 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 4 June 2014

I have stayed at this hotel several times now. The hotel was refitted just before Christmas 2013. The staff on reception and bar are all very good and nothing is too much trouble. The bar is open 24/7 and you can also get snacks as well 24/7.
The hotel is situated in the Chinese quarter with many authentic restaurants nearby is the bullring shopping centre and if you are going to the hippodrome theatre it's literally just a few yards up the road. This hotel is ideally situated for convienience
Great value for money. Rooms are comfortable with TV coffee and tea making. Hair drier and free wifi
Would I come back and stay again. You bet I would

  • Stayed: May 2014
    • Value
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Thank WATO1129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JoannaGM, General Manager at Hotel ibis Birmingham Centre New Street, responded to this reviewResponded 5 June 2014

Dear Sir/Madam,

Thank you for sharing your lovely feedback with us. We are all very happy to receive such positive comments from you. I am very pleaed that you appreciate our team friendliness, hotel location, our food and beverage 24/7 offer and free wifi.

We very much look forward to welcoming you back again soon.

Kind regards,

Joanna
General Manager

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Reviewed 3 June 2014

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank IndyanaJones
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
BarryWinter, General Manager at Hotel ibis Birmingham Centre New Street, responded to this reviewResponded 5 June 2014

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Additional Information about Hotel ibis Birmingham Centre New Street

Address: 21 Ladywell Walk | Arcadian Centre, Birmingham B5 4ST, England
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Business Centre with Internet Access Restaurant Wheelchair access
Hotel Style:
Ranked #57 of 118 Hotels in Birmingham
Price Range: £44 - £103 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel ibis Birmingham Centre New Street 3*
Number of rooms: 159
Official Description (provided by the hotel):
ibis Birmingham Centre New Street offers 159 contemporary bedrooms with air cooling in the heart of the lively Chinese quarter and adjacent to the Arcadian Centre with its various bars and nightclubs. The Chill Bar at the hotel serves snacks 24 hours per day. 3 min walk from the Birmingham central train station(New Street) and Bullring Shopping Centre. Close to the NIA, ICC and easily accessible by train from NEC. 5 conference rooms for up to 200 delegates. The hotel is easily accessible from the M1, M6 and M42 motorways. Limited Car parking spaces at Hotel and also nearby Public car park. ... more   less 
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Also Known As:
Ibis Birmingham City Centre Hotel Birmingham
Accor Birmingham City Centre

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