The westmead looks inviting from the outside and the rooms are clean and comfortable but a lot lets this hotel down. We arrived to find very booked with two weddings over the weekend so the noise level was LOUD. our room was next to the laundry room and it seemed to be in action all night. The function room which was holding a disco had the door open onto the court yard and all of us in that corridor of rooms couldnt get to sleep. Customer service was lacking in most areas and staff offered no help. The evening meal was quite poor. The meat was cooked great but the vegetables virtually raw and so hard you couldnt cut or chew them. Portion size very small and we are not big eaters! Service was not good and very slow on all occasions. Breakfast was even more of a disaster with debris(flies) in the whole parties orange juice which was taken from dispenser. After pointing it out it was taken away and within a few mins returned we all could only assume it had been strained. staff offered no apology and it all seemed a matter of usual course of the day .Would not recommend staying here apart from the convenience of travel. the whole of our party agreed it was disappointing in many ways
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- Also Known As:
- Westmead Hotel Birmingham