I have stayed in this hotel numerous times, but this time has been well worth writing about. I stay there for work before heading down to London and it is in a perfect location for the services we meet at. I always stay in the same room as a colleague and because we have a practical joker for a boss we are always booked in a double instead of a twin, but the hotel staff have always been very helpful about changing it into a twin whilst giving good banter in the process, which helps us feel like we're not being a pain by requesting to have it changed. This particular time we had a lovely quite dinner in the hotel restaurant which was perfectly cooked and tasted amazing. Previous times being in the restaurant it has always been great food but there has been big parties for the staff to deal with which made service a little slow, but the staff were still able to do so with a smile on there face. Also this particular time I had newly purchased black jeans which had to look pristine for our trip down to London but I had managed to attract a huge amount of white fluff to the jeans making them quite unsightly. So I went down to the reception desk to ask if they had a lint roller to remove the fluff, unfortunately they did not have one, but the staff member (Ellie) who had previously been very pleasant, patient and welcoming on arrival, offered to bring me one for the morning, which would of been extremely helpful but unfortunetly I was leaving at 5:30am. She then came up with the idea of using the hotel's sellotape to remove the fluff which she then gave me and let me use, which worked a treat and I saw as great customer service aswel as great thinking. This hotel has always been a great hotel to stay at, but this time the staff really went above and beyond what I would expect of normal staff and even though I know it is only small things like offering to bring a lint roller in and giving me a large amount of sellotape, its those sorts of things which could have caused me a great deal of stress for the next day when I have a very important meeting. So thankyou to the Westmead hotel and their staff for not just making my stay pleasent but making the next day a little less stressful so I can think about the more important things. All of the above is why this is my first review and will probably not be my last for this hotel as I have stayed in a lot of hotels, but none up to this standard before at such a great price point
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- Also Known As:
- Westmead Hotel Birmingham