I am actually writing this review sat up in bed at the hotel at 8:30 on a Saturday morning.
Birmingham New Street is literally two minutes walk away which in the future will be a bonus for the hotel. At the moment Network Rail are redeveloping the station. We were awaken this morning at 7:45 by workmen hammering steel flooring, and they have continued to do so constantly since. The windows do nothing to block the noise.
When booking the hotel we received no notification of the work and possible noise disruption. My partner called reception to complain at 8:15. She explained the problem in detail, to which she got the reply "You have a problem with your remote?"
Why have someone answering a phone that can not understand English?
She finally spoke to someone who said we didn't know they would be starting so early...
Next thing to moan about is the breakfast. When checking in on Thursday we were told that the breakfast was £10.50 each. I felt this was expensive with the wealth of bars and restaurants nearby. I was then told on Saturdays it was buy 1 get 1 free. I said I would think about it.. Friday morning we decided that we would book for the Buy 1 get 1 free deal on Saturday. I was asked to pay there and then or if I wanted to pay on checkout. Luckily I said there and then cause he asked me for £15.95. I said I thought it was £10.50?? "No sir because its buy 1 get 1 free the price for weekends is higher at £15.95."
I'm sure the office of fair trading will be interested in this bargain deal. Surly they should be advertising buy two get £5.05 off?
- Official Description (provided by the hotel):
- A modern 3-star Hotel located in the Smallbrook Queensway area of Birmingham. ... more less
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- Also Known As:
- Holiday Inn City Centre Hotel Birmingham
- Holiday Inn Birmingham
- Birmingham Holiday Inn