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“Horrible hotel and horrible staff”

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Holiday Inn Birmingham City Centre
Ranked #63 of 117 Hotels in Birmingham
India
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Horrible hotel and horrible staff”
Reviewed 11 February 2014 via mobile

We visited this hotel with our friends and had 2 rooms pre booked.

We checked in and everything was fine but we went out in the evening and when returned after dinner about 10pm our room was too warm to stay. On the day the weather was already warm about 15-16 degrees so it was very difficult to stay in the room. When we complained the DUTY MANAGER said air condition system might have gone down so he called up system engineer who said the aircon is set to winter settings which means it goes off after 2pm. Initially we were pushed to stay in the same room living windows open but it was Friday night and it was extremely noise downstairs as well as my wife being pregnant wasn't comfortable to sleep in a open window room.

Then about midnight Manager said we will change your room which was smaller as well as had some strange banging noise as if the ceiling is going to fall. When we complained manager he asked us to go back to our same room and they would refund us back our money as either of the room wasn't in right condition to stay.

Manager was with us until about half one and room was so warm and noisy we couldn't sleep so left hotel at 6am because it was very uncomfortable to stay in the room.

After we came home we didn't receive call from general manager as promised so we rang him up and his response was it is a small issue so their isn't anything to complain. He then offered us approximately £3 as refund.

You can judge yourself how good is the hotel and the staff. Will never ever visit them not recommend anyone.

Stayed April 2013
Helpful?
1 Thank Vishhal J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, 13 February 2014
Dear Vishhal J,

Thank you for taking the time and trouble to review your stay from April 2013. I am sorry to hear that you did not fully enjoy your stay at the time. I am pretty certain that what you experienced almost 10 months ago was a ''one-off'' incident and dealt with accordingly. Thank you again for your constructive comments.

Kind Regards
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1,516 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (395)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
crewe
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 February 2014

I stayed 2 nights, the room was clean, spacious, modern and had everything we needed.Breakfast was buffet style with good selection of cereals, fruit, yoguorts, pastries and a well cooked full english.The location was excellent for new street station , the bull ring shopping centre, china town, all just 2 minutes walk away,
Just one point to make, when we stayed we saw a notice in the lift advertising 2for 1 at breakfast so on sunday morning we asked about this only to be told we should have booked the night before, which was a little dissapointing.But everything else was wonderful, we just wish we had known.

Room Tip: We had a room at the back, the front rooms are on a busy main road.
See more room tips
  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, 13 February 2014
Dear Chris b,

Thank you for your kind review following your recent visit to the Holiday Inn Birmingham City Centre. I am delighted to hear that we were able to deliver your expectations from a Holiday Inn and that you were happy with all aspects of your stay. Regarding our 2 for 1 weekend breakfast offer; we are able to pass on a great saving to all guests who purchase their voucher the night before. (T&C apply). We have banners and talk-lines in place. I will ensure that this offer is much more visible to ensure all guests can benefit from it. We hope to welcome you back in future.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melksham, United Kingdom
Level 5 Contributor
75 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 9 February 2014

Regularly come to Birmingham on business or for courses and find this hotel to be excellent for my needs.

Available at good mid week prices, subsidised secure NCP car park at rear, five minute walk to where I need to be and clean, comfortable rooms.

To top it all off it offers a great breakfast. What else do you need at this price level?

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Camille W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, 10 February 2014
Dear Camille W,

Thank you for taking the time and trouble to review your latest experience at the Holiday Inn Birmingham City Centre. I am delighted to hear that you thoroughly enjoyed your stay and that you like the quality and choice of our breakfast. I have taken the liberty to share your comments with the Hotel team. We hope to welcome you back soon.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 8 February 2014 via mobile

Great location for theatres, shopping and China Town. Comfortable clean room. Excellent breakfast at a reasonable price. Friendly efficient staff. Good discount on NCP car park at rear of hotel.
Like a lot of hotels there's no power sockets next to bed for phone etc charging, but that's a small gripe.
Will use again.

Stayed February 2014, travelled as a couple
Helpful?
Thank BruceBro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, 10 February 2014
Dear BruceBro,

Thank you for your kind review following your recent stay at the Holiday Inn Birmingham City Centre. I am delighted to hear we were able to deliver your expectations from a Holiday Inn and that you found the staff to be friendly and efficient. We hope to welcome you back soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bedfordshire
Level 4 Contributor
29 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 February 2014

Stayed here over a weekend whilst visiting a show at the NIA. The hotel was conveniently located with easy parking in the NCP next door. We were greeted by friendly reception staff and checked into our room without hassle. The room was clean, well equipped and quiet. We didn't eat dinner in the hotel but enjoyed a couple of drinks in the bar which were again served by friendly staff. Breakfast was plentiful and although served in a buffet style was replaced quickly and wasn't dry from overheating.

Room Tip: rear of the hotel will probably be quieter
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank S12375
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, 7 February 2014
Dear S12375,

Thank you for your kind comments regarding your recent experience at the Holiday Inn Birmingham City Centre. I am delighted to hear that you thoroughly enjoyed your stay and that you found the staff to be efficient and friendly. I have taken the liberty to share your comments with the Hotel team, as such feedback always gives that little extra incentive to do it even better the next time. We look forward to welcoming you back in future.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
280 reviews
152 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
Reviewed 5 February 2014

The hotel is conveniently located near to Birmingham New Street train station but then so are many other hotels.

I stayed in room 627 and I expected more than a shoebox for £159!

The bathroom was tiny as well.

WIFI was shockingly slow and two elevators service a number of floors which means a long wait and a long elevator ride if you are above the 3 floor.

I also thought the breakfast was OK - the coffee was weak and the hot food I found to be quite greasy.

Would I stay again - no.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Malachi W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, 7 February 2014
Dear MalachiWilliams,

Thank you for reviewing your latest experience at the Holiday Inn Birmingham City Centre. I am sorry to hear that you did not fully enjoy your stay. We would be more than happy to look in to your comments at the Hotel level in detail, should you wish to talk to us directly.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Birmingham hotels

United Kingdom
Level 5 Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 4 February 2014

Had a twin room booked for us by someone else so wasn't sure what to expect. Check in was as expected, quick and friendly.
The room itself was good, with a clean bathroom and a big tv. Beds were firm but i didn't have trouble sleeping.
Only two downsides: the walls must be paper thin as i could hear other guests in the rooms around me going to the toilet and sighing (yes really!) and the traffic outside. Given it's central location, there's not much that can be done about that point.
The location is superb as you have everything around you. Park next door in the NCP and have the hotel stamp it to get half price parking.
I would stay here again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GemPepp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, 7 February 2014
Dear GemPepp,

Thank you for taking the time and trouble to review your experience at the Holiday Inn Birmingham City Centre. I am delighted to hear that we were able to deliver your expectations from a Holiday Inn. Being located in the heart of Birmingham City Centre, even though the Hotel benefits from double glazed windows, some external noise can be expected. I will again raise your concerns with the Local Council at the earliest opportunity. We hope to welcome you back soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Birmingham City Centre

Property: Holiday Inn Birmingham City Centre
Address: Smallbrook Queensway | Birmingham City Centre, Birmingham B5 4EW, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#23 Business Hotel in Birmingham
#24 Romantic Hotel in Birmingham
#32 Family Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Birmingham City Centre 3*
Number of rooms: 280
Official Description (provided by the hotel):
A modern 3-star Hotel located in the Smallbrook Queensway area of Birmingham. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn City Centre Hotel Birmingham
Holiday Inn Birmingham
Birmingham Holiday Inn

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