We visited this hotel with our friends and had 2 rooms pre booked.
We checked in and everything was fine but we went out in the evening and when returned after dinner about 10pm our room was too warm to stay. On the day the weather was already warm about 15-16 degrees so it was very difficult to stay in the room. When we complained the DUTY MANAGER said air condition system might have gone down so he called up system engineer who said the aircon is set to winter settings which means it goes off after 2pm. Initially we were pushed to stay in the same room living windows open but it was Friday night and it was extremely noise downstairs as well as my wife being pregnant wasn't comfortable to sleep in a open window room.
Then about midnight Manager said we will change your room which was smaller as well as had some strange banging noise as if the ceiling is going to fall. When we complained manager he asked us to go back to our same room and they would refund us back our money as either of the room wasn't in right condition to stay.
Manager was with us until about half one and room was so warm and noisy we couldn't sleep so left hotel at 6am because it was very uncomfortable to stay in the room.
After we came home we didn't receive call from general manager as promised so we rang him up and his response was it is a small issue so their isn't anything to complain. He then offered us approximately £3 as refund.
You can judge yourself how good is the hotel and the staff. Will never ever visit them not recommend anyone.
- Official Description (provided by the hotel):
- A modern 3-star Hotel located in the Smallbrook Queensway area of Birmingham. ... more less
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- Also Known As:
- Holiday Inn City Centre Hotel Birmingham
- Holiday Inn Birmingham
- Birmingham Holiday Inn