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“Best for central Birmingham”

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Holiday Inn Birmingham City Centre
Ranked #63 of 117 Hotels in Birmingham
Level 4 Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Best for central Birmingham”
Reviewed 13 June 2014

I’ve stayed here a few times now as it central and reasonably priced. I have always found the rooms, and most importantly the beds, comfortable. I’ve only ever used the restraunt for breakfast it’s the usual breakfast buffet and all fairly tasty. Aside from check-in this is the only time I get to interact with the staff and they have always been friendly and professional

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank T F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, 16 June 2014
Dear T F,

Thank you for your kind comments following your recent stay at the Holiday Inn Birmingham City Centre. I am delighted to hear that we have been able to deliver your expectations from a Holiday Inn and that you have found the facilities to suit your needs and the staff to be friendly and professional. We hope to welcome you back soon.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,543 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (401)
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English first
Level 6 Contributor
139 reviews
134 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 8 June 2014 via mobile

Thus hotel lacks good customer service as the staff are not the best with the welcome to the hotel however I think this does depend on the shift on duty as on occasions it has been good
The bar area is very unwelcoming and need something to make it more appealing maybe some windows to see out would help
Compared to other holiday inns it's not as good and comparing this to jury's inn both the staff and rooms are far better which is a shame being an ihg member
I think this hotel needs better management and a big push on being customer friendly

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stevewales44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, 12 June 2014
Dear Stevewales44,

Thank you for reviewing your latest experience at the Holiday Inn Birmingham City Centre. I am sorry to hear that we failed to delight you during your stay and that you noted inconsistency in service delivery standards. It is only by receiving such feedback that we are able to monitor ourselves and make the necessary changes. Regarding the bar area; I am a little puzzled as our bar is located on Restaurant floor and we have windows throughout and a terrace balcony that many guests take advantage of. I hope this experience has not permanently marred your opinion of us and we may look forward to welcoming you back in future.

Kind Regards
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Cannock, United Kingdom
Level 5 Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 7 June 2014

We've stayed here a few times now, but this most recent trip was definitely the worst for sleep quality. We had an Exec Double which overlooked the main road outside and even though we were on the 6th floor, the noise outside from revellers (6.30 am!!!!) and traffic (into the small hours) didn't bode for a good night's sleep.

A few oddities in the room too - a lovely flat screen TV but positioned so as be almost impossible to watch (comfortably) from the bed, and the dressing table/work desk area squeezed into the corner and not easy to get into due to the size of the char and position of the bedside cabinet. A badly planned room with wasted space - a re-design wouldn't go amiss.

Breakfast was lovely with a good selection to cover all tastes.

We will probably stay here again but would ask for a room at the back in a quiet area.

Room Tip: Ask for a quiet room!
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chez_SocialMediaLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, 9 June 2014
Dear CheryltheVA,

Thank you for reviewing your latest experience at the Holiday Inn Birmingham City Centre. I am sorry to hear that you had some noise related issues. Being located in the heart of Birmingham City Centre means that we have high footfall of party goers etc until early hours of the day, even though the Hotel benefits from double glazed windows. I will also discuss your comments regarding the room layout with our architects to see how we can improve on it. I am glad to hear you thoroughly enjoyed the breakfast. We hope to welcome you back soon.

Kind Regards
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Barton-upon-Humber, United Kingdom
Level 5 Contributor
95 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 7 June 2014

A very clean, friendly hotel & its in a good location too its about 3/4 mins walk from New Street Station. Its close to the shopping centre, China town, & Gay Vilage too.

The rooms are quite large, very clean & the food was good too well worth a stay.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, 9 June 2014
Dear John W,

Thank you for your kind review regarding your latest experience at the Holiday Inn Birmingham City Centre. I am delighted to hear that you thoroughly enjoyed your stay and that we were able to deliver and exceed your expectations from a Holiday Inn. I have taken the liberty to share your comments with the Hotel team, as I believe such feedback gives that little extra incentive to do it even better the next time. We hope to welcome you back soon.

Kind Regards
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wales
Level 4 Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 June 2014

check in was quick,got to room on 5th floor(executive class) and was pleasently suprised with the size and facilities avaliable,good well stocked minibar(only quibble,plenty of wines ,spirits and soft drinks ,water etc but no beer) huge bed,office chair and desk plus comfy chair to watch tv.first rate.
downside;had dinner in the restaurant and it was very average,poorly cooked squid and a sirloin steak which did not resemble any sirloin i have ever eaten,beaten flat and still gristly also chips were an added extra,never seen that before.
breakfast on the other hand was very good with massive choice buffet.
overall i would stay again but give dinner a miss and go to one of the restaurants in nearby chinatown.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stevewWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, 9 June 2014
Dear stevewWales,

Thank you for your kind review following your recent stay at the Holiday Inn Birmingham City Centre. I am delighted to hear that you were happy with most aspects of your stay and that you found the facilities to your liking. Regarding the quality of food served at dinner and contents of mini-bar in your room, I can assure you that I will look in to those areas with the relevant manager to improve overall satisfaction. Thank you for bringing them to my attention. We hope to welcome you back in future.

Kind Regards
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Birmingham
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 June 2014

Have stayed at Holiday Inn a few times in Birmingham City Centre.

Its always guaranteed to be a comfortable and relaxing stay, the rooms are of an adequate size, and the bed is very comfortable.

The last time we stayed was for Birmingham Pride and we were expecting the hotel to be reasonably noisy when we were wanting to sleep, however there was no such noise disruption. They must have soundproofed the rooms well.

Have in the past had breakfast and it's been fine - this time however we decided to walk down to the local wetherspoons who serve breakfast until Noon on a weekend, and its at a lot cheaper price than Holiday Inn.

Will definately stay again when in Birmingham

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trusse03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, 9 June 2014
Dear trusse03,

Thank you for your kind review regarding your latest experience at the Holiday Inn Birmingham City Centre. I am glad to hear that you found the Hotel to be offering everything you would expect from a Holiday Inn and that you thoroughly enjoyed your stay. Regarding breakfast; I would like to inform you that we offer breakfast vouchers at £10.50 per person during the week, and £15.45 for 2 at the weekends, if purchased the night before (Terms and conditions apply). We hope to welcome you back in future.

Kind Regards
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Cambridge, United Kingdom
Level 5 Contributor
56 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 3 June 2014 via mobile

Positioned in a better room over looking NCP which is far quieter than being above the bar/road side .... Room was standard as expected ... I would rather HI supply better quality soap rather than the cheap wall dispenser type. Clean room and a good nights sleep ..

Stayed June 2014, travelled on business
Helpful?
1 Thank Phil N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bora001, General Manager at Holiday Inn Birmingham City Centre, responded to this review, 5 June 2014
Dear Phil N,

Thank you for your recent review following your stay at the Holiday Inn Birmingham City Centre. I am glad to hear that you found the room (at the back of the hotel) to be more suitable for you. Regarding soaps dispenser, I will pass on your comments to the brand central as we are only following the standards set by IHG. We hope to welcome you back soon.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Birmingham City Centre

Property: Holiday Inn Birmingham City Centre
Address: Smallbrook Queensway | Birmingham City Centre, Birmingham B5 4EW, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#23 Business Hotel in Birmingham
#24 Romantic Hotel in Birmingham
#32 Family Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Birmingham City Centre 3*
Number of rooms: 280
Official Description (provided by the hotel):
A modern 3-star Hotel located in the Smallbrook Queensway area of Birmingham. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn City Centre Hotel Birmingham
Holiday Inn Birmingham
Birmingham Holiday Inn

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