Ive stayed at this hotel a few times and had good experiences and written good reviews, however my latest stay was the total opposite.
Every room ive been in previously has been very modern / plush and clean with great facilities unlike many other holiday inn's
However on this visit I was put on to floor "SP" which is the lowest floor with rooms on, numbers all start 10xx, and man is this the cheap seats or what, talk about very poor standard.
Firstly I couldnt even see out the window, see photo, this wasnt dirt particularly it was just very poorly maintained, the level of the window meant you had to bend down to see the actual glass
The quality of the room was awful and nothing like every other floor ive stayed on - wooden curtains etc which none of the other floors have and basically when closed it blocks out mobile coverage, lumpy bed, poor maintenance in the bathroom etc, it felt like two hotels in one - this awful floor and the rest are good, not sure if this has been missed out of an upgrade plan but the other floors were done some time ago
Im a platinum priority club member and asked for an upgrade at check in (1730) and was given a flat "no we are full" response and told "ive given you a nice room on another floor" so wondering whether this lady dumped me on the naff floor deliberetly because I asked for an upgrade - later in the bar I overheard a lady at the next table say she had just checked in (2000) and been upgraded so I was obviously told nonsense by the lady who checked me in
Seems to me the recognition of loyalty has dropped as two colleagues who are not even IHG members ended up on the much better floors and they checked in at the same time as me
I certainly wont be back at this hotel again
- Official Description (provided by the hotel):
- A modern 3-star Hotel located in the Smallbrook Queensway area of Birmingham. ... more less
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- Also Known As:
- Holiday Inn City Centre Hotel Birmingham
- Holiday Inn Birmingham
- Birmingham Holiday Inn