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Holiday Inn Birmingham City Centre
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Reviews (1,717)
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All reviewsnew street stationcity centreexecutive roomncp car parkbull ringstreet noisehigh floorsaturday nighttrain stationflat screen tvquiet roomearly hoursmin walkstayed here for one nightnight's sleepcomfy bedfull english
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Reviewed 23 January 2011

Stayed for work purposes and all in all was pleased. Only negative would be housekeeping. Used glassware with drink remnants left in room fo 4 days but the bar & restaurant staff were lovely and bent over backwards to be helpful and friendly. 2 mins from New Street so great central location near to Bullring but this did attract local 'characters' and, as a female smoker did feel unsafe popping outside on own after dark but that's probably my problem. Although, hotel didn't seem to move on the occupants of the smoking benches and in fact, I overheard the reception lady state she'd not emptied the ash bins as she was "leaving them for the tramps". Noble yes, but not nice on own being badgered for cash and ciggies - did feel intimidated at times have to say.

Bar and restaurant staff friendly and attentive but have to say, was glad I wasn't paying for the food myself as it was fairly expensive but quality not up to price - I make better meatballs myself and it doesn't cost £10 a portion!!!

Would stay again though due to central location.

  • Stayed: January 2011, travelled on business
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Thank MrsWooders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna O, Marketing Executive at Holiday Inn Birmingham City Centre, responded to this reviewResponded 3 May 2016

Dear MrsWooders,

We appreciate you taking the time to provide us with such detailed feedback about your stay at our hotel. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We look forward to welcoming you back as a guest in our hotel.

Sincerely,

Joanna
Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2011

Room was fresh and well presented but had to turn off air conditioning/heater as too noisy and woke up to a very cold room but no other noise depsite central position.. The breakfast was mediocre unless you like Kellogs cereals of which there was the usual suspects plus many extras. Hot food was missing several offerings at 0900 which by the time thye were replenished it was too late. Tea comes in mug from a machine by the taste of it and that only came by persuing a member of staff.

  • Stayed: January 2011, travelled on business
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Thank fiat500cc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna O, Marketing Executive at Holiday Inn Birmingham City Centre, responded to this reviewResponded 3 May 2016

Dear fiat500cc,

We appreciate you taking the time to provide us with such detailed feedback about your stay at our hotel. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We look forward to welcoming you back as a guest in our hotel.

Sincerely,

Joanna
Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2011

The hotel is close to the city centre (as the name suggests!). There is no car park but the entrance to the NCP multi-storey car park (£16 for 24 hours) is literally seconds from the entrance to the hotel. Our room was at the front of the hotel and overlooking a main road but we were not troubled by traffic noise at all. The rooms are modern, clean and well appointed with flat screen tv. Breakfast was excellent with quick and courteous service. A much better than expected experience. All other staff were polite and efficient. You might gather we were pleased with our choice of hotel for our one night visit to Birmingham. You would be right :-)

  • Stayed: January 2011, travelled with friends
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Thank briandcole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna O, Marketing Executive at Holiday Inn Birmingham City Centre, responded to this reviewResponded 3 May 2016

Dear briandcole,

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Joanna
Marketing Executive

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2011

Stayed at the holiday inn City Centre a few times with work recently, and I have been disappointed on a few occasions.
Do not stay on the front of the hotel on a room below about the 7th floor. The noise is dreadful, near to a nightclub which throws out student revellers between 1am and 4am most week nights, also alot of beeping horns. The housekeeping can be poor at times, quite a few hairs found in the bathroom on arrival and only bed made and towels replaced during week.
Check in can be slow and priority desk not attended.
On the positive note, the breakfast is excellent and most staff are friendly. I have stayed in much better holiday inns.

  • Stayed: November 2010, travelled on business
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Thank ross1979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna O, Marketing Executive at Holiday Inn Birmingham City Centre, responded to this reviewResponded 3 May 2016

Dear ross1979,

We appreciate you taking the time to provide us with such detailed feedback about your stay at our hotel. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We look forward to welcoming you back as a guest in our hotel.

Sincerely,

Joanna
Marketing Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2011

No problem to find.....just a problem parking. Hotel does not have its own car park, you have to use the NCP car park next door, that was a bit of a pain especially as we arrived on Boxing day and the sales were on. We we allowed to park outside the Hotel for FREE which would usually cost 17.50 (Pounds).....that was a good start. We were greeted warmly at reception and were given our keys. We had to take our own bags up to the rooms.....no porter....lifts to all floors. Our non-smoking rooms where located on the 8th floor. The hallway was a little shabby, we were greeted by large cleaning carts which looked more at home at a hospital when we exited the lift, they were never moved for the 24 hours that we were there. The rooms were great,very modern and well decorated. We had a large very comfortable double bed with six pillows, flatscreen TV and a clean modern bathroom.......shower worked a treat. The bar was not open in the day due to staff shortages and closed at promptly at 21:00 . We tried to get food ordered just before 21:00 for one of our party but was told that the Chef leaves at 21:00.....good for the Chef, bad for us. Don´t worry, China Town is just around the the corner....great food. Breakfast was served in a large modern setting, food and selection was good. Bed and breakfast was 75 Pounds per room. An ideal stopover if you need to walk to the shops

  • Stayed: December 2010, travelled with family
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Thank walkern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joanna O, Marketing Executive at Holiday Inn Birmingham City Centre, responded to this reviewResponded 3 May 2016

Dear walkern,

We appreciate you taking the time to provide us with such detailed feedback about your stay at our hotel. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We look forward to welcoming you back as a guest in our hotel.

Sincerely,

Joanna
Marketing Executive

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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