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“xmas afternoon tea”

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Plough and Harrow Hotel
Ranked #88 of 117 Hotels in Birmingham
Redditch, United Kingdom
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“xmas afternoon tea”
Reviewed 26 December 2013

we booked a xmas afternoon tea .on arrival we had to say what we was there for .we was led to a table in the lounge bar .The table was very small for the four of us .we was surpose to be offered a selection of tea coffee ,hot chocolate. but just gave us tea which was not hot enough .we had to change it.. when the sandwiches arrived they was just thrown together really for the amount they charged it was not worth it ...there was no finesse and it was good enough

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank jonlotus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertsmithph, Owner at Plough and Harrow Hotel, responded to this review, 11 January 2014
Thank you for writing, although I believe my colleague has already been in contact with you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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747 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
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English first
West Midlands
Level 5 Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 17 December 2013

Recently had our Xmas lunch at the hotel, the food was good, however the service and attitude of the dining room staff was particularly poor. Due to heavy traffic a member of our party was late and whilst they were eating their starter a member of staff was hovering with their main meal trying to hurry them along. We ordered various soft drinks to be placed on the tables but these did not appear until later in the meal. Another diner pointed out that the coffee cup they were given was dirty, the waitress snapped at him making a comment that she was not going to clean it, very unecessary and inappropriate. The table settings were all too close together which left us banging elbows with each other.
The service and attitude really did let the Plough and Harrow down.

  • Stayed December 2013, travelled with friends
    • Value
    • Service
Helpful?
Thank KTGWestMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertsmithph, Owner at Plough and Harrow Hotel, responded to this review, 11 January 2014
Thank you for writing. I believe my colleague has already been in contact with you
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Birmingham hotels

Sutton Coldfield
Level 6 Contributor
165 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed 12 December 2013

Treated our staff & partners to a Muder Mystery night at hotel. Reception area nice enough for pre-dinner drinks & warm ambience in dining room. Food was very good, beef cooked beautifully, melt in the mouth standard which must be hard to achieve in a mass catering event. Turkey dinner also got good reviews from our table. Murder mystery was interesting but probably not best suited to rowdy Christmas parties. We were sat towards the back of the room & didn't have a clue what was going on at the other end - sure we missed loads of clues & suffice to say only 1 person in the room guessed correctly! Actors were fine, just a lot of guests who clearly were there for the beer rather than the mystery - made it difficult to talk on your own table at times, never mind keep up with the plot!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Service
Helpful?
Thank Zymotic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertsmithph, Owner at Plough and Harrow Hotel, responded to this review, 11 January 2014
Thank you very much for taking the time to write and for your kind comments. Have a lovely Christmas
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
shropshire
Level 5 Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 12 December 2013

Only stayed one night for german xmas market. Receptionist a bit cold on arrival, not very helpful. We were in room 201 which was very hard to find. The room itself was a bit dated but of good size. Bathroom could of done with a facelift. Shower contols were loose. The room was very cold and no matter what we did couldnt get radiator to warm up. Breakfast was very good and the waitress very sociable and cheerful. Again when we checked out receptionist was still miserable. Overall for the price we paid it wasnt brilliant. It was about 10-15mins walk into broad street which wasnt too bad.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShropshireJessie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
robertsmithph, Owner at Plough and Harrow Hotel, responded to this review, 11 January 2014
Thank you for taking the time to write and hope you enjoyed the German Market
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lichfield, United Kingdom
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 12 December 2013 via mobile

We went for a murder mystery night !!! The food wasn't very nice, you don't have alot of space at the Table, u couldn't hear the Actors and we were sitting right in the middle,no entertainment after, our furniture in our room was falling apart, breakfast was nice though xx

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gemalar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Belait, Brunei Darussalam
Level 2 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 11 December 2013

stayed here for two nights for a course. a very nice english style hotel with its own character. the room and bathroom was nice and clean but thats where it ended for the good points.

the shower regulator did not work properly in my room so i told the receptionist to check it out and i would be back from course at 5.30pm. i shouldnt tell them what time i would be back because that was when the nightmare begun.

the receptionist told us that the regulator is working and the manager will show us how to use it. when he checked it out the regulator IS broken and i requested to have a shower at another room so not to hassle them to change room, but nope they refuse to let me use another shower an i was forced to shower using water bottle. there goes the hotel hospitality.

the next morning i was getting ready to go to for course when i notice my MAC eyeshadow is gone. thinking i must have misplaced it so i brushed it off and went.

the day that i checked out i realise i lost my MAC brush, MAC brow gel, DKNY perfume, Bodyshop brow set. I've been to many places in the world and this is my first time i lost my items in a hotel.
i cannot say anything about it to the hotel because i dont have proof and they will say i should put away all my things, but it is my room for godsake!! since then when i stayed at another two other hotels in london i hide everything in my luggage which is ridiculous but hey i dont want to lose anymore items. i cannot believe this happened whilst i was in England.

i will never ever stay in this hotel again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GalaxyJewel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level 6 Contributor
207 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 11 December 2013

Stayed here on a Saturday night as we were attending a murder mystery night.

Murder mystery - not my sort of thing. Too many people in the room so quite noisy (we were all Christmas party's after all). Actor's tried their best but you couldn't hear them half the time so probably missed vital clues. In the end I gave up trying. The food was of good quality and waiting staff good (especially Bruno). Extra yorkshire puddings provided on request.

Room - had a family room. On arrival extra bed not made up, also had to ask for extra towels. This was done swiftly. Room is what you expect from a 3*. Bathroom looked like it had been recently renovated. Shower good also complimentary toiletries. We were on the ground floor so couldn't open the window. Breakfast was buffet style and very good, plenty of toast, tea and coffee. For what we payed for the room £96 in total I felt it was good value.

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank colette d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Plough and Harrow Hotel

Property: Plough and Harrow Hotel
Address: 135 Hagley Road | Edgbaston, Birmingham B16 8LS, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #88 of 117 Hotels in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Plough and Harrow Hotel 3.5*
Number of rooms: 44
Official Description (provided by the hotel):
A warm welcome and traditional hospitality awaits guests at the Plough and Harrow Hotel Birmingham. Built in 1704, originally as a wayside inn, the hotel has over the centuries become steeped in history and is recalled by many as being one of the most popular places to stay in Birmingham during the last few decades. The red brick Victorian architecture of the original building together with the large garden, lawns and plentiful car parking serves to set the Plough & Harrow Hotel apart from other Birmingham hotels This 45 bedroom hotel brings a country house style to the city with elegant & intimate lounges, a restaurant & terrace overlooking the garden. In recent years the hotel has become a very popular wedding reception venue in the city & also offers happy couple the chance to get married & hold the reception in the same place. While staying at the hotel guests are within 1 mile of Broad Street, the NIA, ICC, Symphony Hall, the Botanical Gardens and Edgbaston Cricket Club as well as the shopping precinct & other attractions. ... more   less 
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Also Known As:
Plough And Harrow Birmingham
Hotel Plough And Harrow

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