Came to the hotel for a course. I didnt stop overnight it was merely a day. But because I hadnt stopped there overnight the staff didnt seem in the slightest bit interested in showing good customer service! It was so much hassle getting me a coffee as id arrived about an hour early, the response of 1 member of staff when the next person asked for a coffee was "bloody hell dont you think ive got enough on on my own in there without looking after you lot", it was constant things like that all day, staff having digs at other staff in front of us, lovely hotel very very clean but the staff severely let the place down! the customer service training needs to be looked in to severely!
- Official Description (provided by the hotel):
- A warm welcome and traditional hospitality awaits guests at the Plough and Harrow Hotel Birmingham. Built in 1704, originally as a wayside inn, the hotel has over the centuries become steeped in history and is recalled by many as being one of the most popular places to stay in Birmingham during the last few decades. The red brick Victorian architecture of the original building together with the large garden, lawns and plentiful car parking serves to set the Plough & Harrow Hotel apart from other Birmingham hotels This 45 bedroom hotel brings a country house style to the city with elegant & intimate lounges, a restaurant & terrace overlooking the garden. In recent years the hotel has become a very popular wedding reception venue in the city & also offers happy couple the chance to get married & hold the reception in the same place. While staying at the hotel guests are within 1 mile of Broad Street, the NIA, ICC, Symphony Hall, the Botanical Gardens and Edgbaston Cricket Club as well as the shopping precinct & other attractions. ... more less
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- Also Known As:
- Plough And Harrow Birmingham
- Hotel Plough And Harrow