I came to this hotel last week for a murder mystery event in the evening. I cannot comment on the hotel itself or the rooms as I did not stay but feel I need to write this review as the service was appalling and spoilt the night and my friends hen do.
We arrived at the hotel at around 7pm to find that 4 large groups were squashed into a very small room with no space between any of the tables. Me and a friend then went to the bar and waited 20 minutes to be served despite being the only people waiting. As a result we missed the start of the event.
The food arrived and firstly there was a very long mix up with the starters despite us pre-ordering and dietary requirements being clearly stated. The vegetarian mains then did not arrive until 25 minutes after the meat mains had been served, the result being that plates were being cleared around me as I was eating. The food itself was average, cold and the vegetables hard.
One of our party had requested a dairy free main. She was brought a plate of food to be repeatedly told it was gluten free. When she had said "dairy free" back 3 times the waiter asked her "what is dairy free?" (!!!!!!) After eventually explaining and waiting for an age she was given chicken and green beans as her full main course, no alternative food was provided.
Pudding was average and as the bride to be was eating hers it was taken away when she wasn't looking when she had not finished. Whilst I was eating my desert I was asked if I wanted tea or coffee which I declined. The waiter then, from my right hand side, moved my plate and arm out of the way as my fork was raised in order to put down a coffee cup that I did not want.
My friend went to complain and was told by staff that they were not sure who the manager was. I am generally not one for complaining about service but it was horrendous from start to finish. The staff were slow, rude and unprofessional. They had received over £500 for our group in total and it was not worth %10 of that price. I sincerely hope that this is not the attitude take when catering for important events or weddings. Awful.
- Official Description (provided by the hotel):
- The Birmingham Marriott Hotel demonstrates the four-star reputation through responsive service and comfortable accommodations. All guest rooms have been luxuriously appointed with essential amenities while stationed in the heart of Birmingham. ... more less
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- Also Known As:
- Marriott Birmingham
- Birmingham Marriott