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“Great hotel”

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Birmingham Marriott Hotel
Ranked #36 of 118 Hotels in Birmingham
Glasgow, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great hotel”
Reviewed 9 August 2014

Really super staff made us feel really welcome, and very rare to find such a Victorian building of character amongst the brutalist monstrosities of Birmingham at such a good price. Super location accessible to the canals and local railway station enabled us to easily enjoy the best parts of the city all by public transport: Cadbury World, Thinktank, Severn Valley Railway and the informative and enjoyable canal tour. Very good restaurant too. Highly recommended.

BTW your question about the neighbourhood should include historic interest and cultural activities, which this hotel is very good for.

Room Tip: Be nice to the staff.
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  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
3 Thank Jammy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon T, General Manager at Birmingham Marriott Hotel, responded to this review, 14 August 2014
Wow - it is lovely to get your great feedback about your stay with us. I will pass on your comments to the hosts that looked after you.

We are proud to be one of Birmingham's true classic hotels and our size means that we are small enough to care about all of our guests and gives us a chance to get to know people while they are with us.

Hope to see you again soon.

Gordon Tyler - GM
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869 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (121)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Worcester, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 9 August 2014

We stayed at the Birmingham Marriott hotel for a family wedding that was taking place at Highbury Hall. The hotel staff were very friendly and were very helpful. They provided the correct information for the organized transport and were able to direct us to other facilities when needed.
The breakfast was outstanding and our room was clean, comfortable and well equipped.
We would recommend this hotel!

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Emma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon T, General Manager at Birmingham Marriott Hotel, responded to this review, 14 August 2014
I am delighted that you liked our famous breakfast and felt well hosted by our staff. Please come back again soon.

Gordon Tyler - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
York, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2014

Though small, the rooms were clean and comfortable. However, the carpet could have done with a clean and the furniture upholstery was worn. The room safe was broken! In the spa/gym/pool area, the changing rooms were grubby. The staff were all friendly and welcoming but someone should train the bar staff properly: a slice of cucumber, not lime, is usually served with a Hendricks gin. Altogether, not as good as expected from a Marriott.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Catherine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon T, General Manager at Birmingham Marriott Hotel, responded to this review, 14 August 2014
Thanks for your valuable feedback. I am glad you had a good stay but I take on board your feedback on the room. It is really unusual for one of our rooms not to be up to scratch but I have visited your room and can see it needed a few touches - which have since been made. In terms of the accompanement for a Hendricks Gin - I have spoken to the F&B manager and now offer it as you suggested.

Gordon Tyler - GM
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Wales
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2014

This is an excellent Marriott Hotel. Check in was very efficient and staff very helpful and friendly. The hotel is in excellent decorative order and very clean. We stayed in a double double (414). The room was a really good size as well as a good size bathroom - the room was also very quiet. Breakfast was excellent (hot!) and we had very good omelettes made to order. I
would recommend including breakfast in your room rate. We did not use the swimming pool but went down for a look and it looked very nice. The hotel is just 5 minutes walk from Cineworld and 5 minutes in a taxi to the Bull Ring. We also went to TGI Fridays which was about 5/7 minutes from the hotel by taxi (there are taxis outside the hotel). I would have no hesitation in recommending this hotel and is definitely worthy of its own 4 star rating.

Room Tip: Higher floor rooms are usually the quietest and always stay clear of the elevator.
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Margaret O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon T, General Manager at Birmingham Marriott Hotel, responded to this review, 14 August 2014
I get a real buzz from reading great feedback like this - because it means that we are doing our job as we should do and looking after our guests. We are really proud of our hotel and what we do, and I am glad you found our location good for going out and enjoying all that the city has to offer. I came to Birmingham 6 years ago and amazed at how it has got better and better over that time and found some great places to visit. Did you know within a few miles of here are 4 michelin starred restaurants? Do ask any of our staff for recommendations - there are many pround Birmingham folk here!
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Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 August 2014 via mobile

Rooms were top notch, staff were friendly and extremely accommodating. Spa facilities were ok, although gym lacked equipment. Excellent selection for a buffet breakfast, wish i had had time for seconds! Brilliant for a business stay, will definitely be returning

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Flyingsolo1235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon T, General Manager at Birmingham Marriott Hotel, responded to this review, 14 August 2014
Thanks for your feedback. I am glad you thought the room was top notch - our engineering team do a full room inspection and maintenance check on our rooms every 10 weeks to make sure that they stay in great condition. I am pleased you found all the staff friendly and helpful - we only recruit people that want to work in hospitality and our training is geared to equip them to anticipate and look after our guests needs. As a small hotel we do have limited gym equipment but at least one of all the major types of exercise equipment. At some point we would like to extend our gym and provide a greater range of equipment but I don't have a date for that. I am glad you had a good stay - do come by again.

Gordon Tyler - GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gloucester, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 July 2014

We arrived a little later than expected on the Friday evening as the motorway had been at a standstill. We received a warm welcome from the staff when we arrived. Check in was very quick and simple. I had checked in the previous day using the Android app. As a gold card holder, we were upgraded to a superior room in the corner of the building featuring a great sized bathroom. I had a welcome card from the general manager and there were 2 bottle of water waiting. I was also given 2 free drinks vouchers in lieu of an exec lounge.

Breakfast was excellent and there was a wide choice on offer. I had an omelette and waffles made to order whilst the rest was a buffet style breakfast.

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Martin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon T, General Manager at Birmingham Marriott Hotel, responded to this review, 8 August 2014
Thanks for your feedback about your stay - I am pleased you were able to use the Mobile App check in and you enjoyed our breakfast offering and the in-room facilities. I will pass on your comments to the front desk team and Chef.

Gordon Tyler - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 July 2014

A group of us stayed at this hotel on Saturday, July 19. Booked under the spa package, we were already pleasantly surprised by the very reasonable rate offered by the hotel before our arrival; for £110 we got a light lunch, dinner, bed, breakfast, access to the spa & one treatment. The hotel was clean & welcoming, and conveniently located near Five Ways station. But best of all was the hotel's excellent staff. Every one we came across was extremely friendly & couldn't do enough to help us. You really got the impression that they were all genuinely happy in their jobs, which creates a good atmosphere. Even though the restaurant staff were clearly rushed off their feet their service was still top notch & we thoroughly enjoyed our meal..
The spa was great & we all really enjoyed our treatments.
The rooms were clean & tidy. Breakfast was superb! My friend assures me the food from the omelette station - where a chef makes omelettes & waffles to order - was excellent.
I'll definitely be returning.
Thanks to all at the hotel for a wonderful stay.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Gemma L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon T, General Manager at Birmingham Marriott Hotel, responded to this review, 21 July 2014
Hi - Thanks so much for your feedback. It was really busy the saturday you stayed with us, but glad we got the service right and you had a good stay with us. I have emailed all the staff your comments, as they worked extremely hard that day and it is nice when they get the feedback and guests appreciate via this forum.
Gordon Tyler - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Birmingham Marriott Hotel

Property: Birmingham Marriott Hotel
Address: 12 Hagley Road | Five Ways, Birmingham B16 8SJ, England
Region: United Kingdom > England > West Midlands > Birmingham > Edgbaston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Birmingham
#12 Business Hotel in Birmingham
#17 Luxury Hotel in Birmingham
#28 Family Hotel in Birmingham
#39 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:4 star — Birmingham Marriott Hotel 4*
Number of rooms: 104
Official Description (provided by the hotel):
The Birmingham Marriott Hotel demonstrates the four-star reputation through responsive service and comfortable accommodations. All guest rooms have been luxuriously appointed with essential amenities while stationed in the heart of Birmingham. ... more   less 
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Also Known As:
Marriott Birmingham
Birmingham Marriott

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