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“Excellent stay”

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Hyatt Regency Birmingham
Ranked #7 of 117 Hotels in Birmingham
Certificate of Excellence
Stafford, United Kingdom
Level 5 Contributor
85 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Excellent stay”
Reviewed 2 February 2014

My husband and I stayed at the regency hyatt for two nights as we were in Birmingham to see a show.The hotel was excellent, staff were all very friendly, hotel was spotlessly clean and food and service was brilliant. Two nights was not enough it was the first time we had visited but it won't be the last,

Room Tip: We stayed on floor twenty two, it had excellent views over Birmingham and we also had access to the...
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  • Stayed January 2014, travelled as a couple
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Lindsey1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominik S, Manager at Hyatt Regency Birmingham, responded to this review, 10 February 2014
Dear User,

Thank you for taking the time to comment on your visit to our hotel.

I am delighted to hear that you had a pleasant stay with us and that the staff provided such excellent customer service. It will be my pleasure to share your kind words with the team. We have very dedicated members of staff here who will be pleased to know their efforts have been recognised.

We hope to welcome you back to our hotel in the upcoming future.

Best regards,
Dominik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Market Drayton
Level 4 Contributor
34 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 1 February 2014

Good Hotel in good location and on a weekend deal - good value. But - in my opinion not a 5 star hotel! The room was good and bed very comfortable but we had to be moved at midnight to a High floor ( we were already on tenth) as noise from clubs below unbearable! Breakfast was ok but again not what you spect in a 5 star - making own toast in a toaster - really?

Room Tip: High floor esp if weekend as noise from clubs below, even on tenth floor, unbearable!
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  • Stayed January 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Skiathosrunningclub
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominik S, Manager at Hyatt Regency Birmingham, responded to this review, 10 February 2014
Dear User,

Thank you for taking the time to comment on your recent visit to our hotel. It is only through feedback such as yours that we are best able to direct our efforts. I am sorry to hear of your disappointment regarding the outside noise and the breakfast buffet.

This is certainly not what our guests have come to expect from Hyatt. I have shared your breakfast comments with the Head Chef and F&B Manager to ensure we continually evaluate and improve the service we provide our guests. Secondly, we will share your comment at the broad street community meeting to look into the issue of the noise.

I do hope you will continue to make Hyatt your preferred choice of hotel. If there is anything further I can assist with please do not hesitate to contact me.

Best regards,

Dominik
Director of Operation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waddesdon, United Kingdom
Level 6 Contributor
489 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 320 helpful votes
Reviewed 29 January 2014

We went on a tuesday checked in early which was no problem as the room was ready. We had only booked a standard room but were given the opportunity to upgrade and were glad we did. Our room was on the 24th floor and the views were amazing. We had access to the regency club which overlooked the canal and offered complimentary soft drinks, tea and coffee during the day, complimentary continental breakfast and in the evening complimentary drinks and canapé. This was a lovely, quiet retreat and was well worth the additional price.
Our room was a bit tired decor wise but they are carrying out a refurbishment floor by floor so hopefully when we return we will get a nice new room. I was disappointed that there was only instant coffee in the rooms. I wish they could follow the lead of other hotels and offer the higher grade rooms a Nespresso machine. It would have made it more luxurious and I hate instant coffee.
Every single member of staff we encountered was professional and extremely friendly and enhanced our stay.
The spa was great too. Good gym, nice pool with jacuzzi, steam and sauna. Very spoiling!
The location was excellent near the canal and restaurants and a walk into the shopping area which wasn't too far.
I loved this hotel and I think that whenever I stay in Birmingham this would be my hotel of choice!

Room Tip: Higher the better………..!
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ButlerInService
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominik S, Manager at Hyatt Regency Birmingham, responded to this review, 30 January 2014
Dear User,

Thank you for taking the time to comment on your recent visit to our hotel. It is only through feedback such as yours that we are best able to direct our efforts. I am more than happy to share your kind words with the team. We have employees who are very dedicated and will be happy to know their efforts have come a long way.

Please do not hesitate to contact us if there is anything we can assist you with. We are looking forward to welcoming you back to our hotel in the upcoming future.

Best reagrds
Dominik

Director of Director
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Alcala de Henares, spain
Level 5 Contributor
53 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 27 January 2014

I must say that I hardly choose one big business hotels but, for this time, I preferred Hyatt as it was right in front of the new city library, the place where the meetings that brought me here would take place. I usually opt for, if I can choose, the warmth and family touch of smaller hotels, specially when traveling with the family but also when I travel for work. Surprisingly to me, the first thing you experience in Birmingham Hyatt is a very warm welcome and check-in by a young, nice and helpful staff. After leaving the reception desk behind I was a bit anxious to see if my request for a high floor facing the city (not the channel) had been addressed. I was lucky and they assigned me a room with an amazing view worth, not only the money paid for the room, but also the visit to the city (see the photos).

The hotel can not be more centrally located, right on bridge street, where many restaurants and shops are located, and also steps from the canals, this nice zone with restaurants, pubs and bars.

Apart from the amazing view, my room was huge, the bathroom was very ample, and overall there was a lot of space for clothes, luggage, papers/books, etc. There was a working table and 2 chairs, a place comfortable enough as for 2 people to work for a week without missing the office. Two armchairs, a huge and brand new flat screen TV, a nicely assorted minibar, a safe locker and a huge (180cms) and very comfortable bed completed the picture. It was also, as expected, very clean.

The breakfast buffet was good, not the best I've had but yes, good quality. The hotel services are nice e.g., common areas are comfortable and the bar is not expensive (good tip: if you have time do not hesitate to enjoy a tea in the relaxing lobby). When I remember my experience, one of the only drawbacks I can think of is that the Internet connection was not free which I find unacceptable given the price of the room. In any case, if you pay one day and then ask in the reception desk for a code to use Internet in another device this (somehow magic) code will work for the rest of your stay

I would really recommend this hotel to anyone visiting the city, no matter if in a business or a family trip.

Room Tip: Rooms in higher floors facing the city (not the channel) have an unforgettable view.
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  • Stayed January 2014, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
1 Thank ssalonso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominik S, Manager at Hyatt Regency Birmingham, responded to this review, 30 January 2014
Dear User,

Thank you for taking the time to comment on your visit to our hotel.

We are delighted to hear that you had such a pleasant stay with us. It is only through feedback such as yours that we are best able to direct our efforts.

We do hope you will continue to make Hyatt your preferred choice of hotel. If there is anything further we can assist your with please do not hesitate to contact us.

Best regards,
Dominik

Director of Operation
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 January 2014

My partner has not been well of late so I booked a night in this hotel expecting a better experience seeing as the price was almost double of other local hotels. It was the finishing touches I was expecting to make the difference and they were sadly missing. They also have a bizarre take on customer service whereby, having complained, they required me to pay for another stay but would upgrade me and give me a free breakfast which effectively costs them nothing but does cost you another night !!

The room itself was clean and recently decorated but the bath was well worn and considerable amount of gunge existed in the plug hole which wasn't pleasant. The "make up" mirror in the bathroom would not stay in the correct position as the bracket was old and worn which was no good at all for my partner who has problems with her back . There was no tea and very little sugar which had to be requested to be delivered to the room.
Forget a decent night's sleep if your room faces away from the city centre with loud thumping music playing until the early hours coming from a bar across the road.
On the way through the lobby to breakfast a huge drop of what I hoped was rainwater, landed on my face, scaring me half to death. The head waiter never even made a comment or offered me a cloth to wipe off the water clearly running down my face when I informed him !! Whilst the some of the water was kept chilled none of the milk or the fruit was kept cold which wasn't particularly nice. Dead leaves had fallen off the trees and had contaminated a couple of dishes. The cornflakes were soft and obviously old and this became obvious why when the Head Waiter stood cling filming everything up as they prepared to close up. Even thought we arrived well before the closure time I felt we were hurried throughout the meal and we had to find staff to ask for drinks as they seemed more intent on clearing tables than serving customers. We asked for eggs which duly arrived but the waiter then took my utencils to scrape them on my place off his which is not what you call hygenic !! They were clearing plates virtually as we finished them and were reaching across the table as they did so. We felt "in the way" and left.
Having registered the complaints for an experience I wouldn't care to repeat their response was an upgrade but only if I booked another night which is extremely poor considering these issues ruined what should have been a special and long awaited night out. I've stayed at other hotels in the locale which were far superior and certainly way less expensive than this one. Poor service seems to be being used as a business generation tool which is a first in my experience.

Room Tip: Get a city view, the room will be quieter !! Go early for breakfast and the milk might be cold and y...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sleeplessinbrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominik S, Manager at Hyatt Regency Birmingham, responded to this review, 30 January 2014
Dear User,

Thank you for taking the time to comment on your recent visit to our hotel. It is only through feedback such as yours that we are best able to direct our efforts. I am sorry to hear of your disappointment regarding your stay.

This is certainly not what our guests have come to expect from Hyatt. I have shared your comments with the relevant managers who will ensure we continually evaluate and improve the service we provide our guests. I hope you will consider this as an isolated experience.

I do hope you will continue to make Hyatt your preferred choice of hotel. If there is anything further I can assist with please do not hesitate to contact me.

Best regards,

Dominik
Director of Operation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 6 Contributor
1,036 reviews
170 hotel reviews
common_n_hotel_reviews_1bd8 491 helpful votes
Reviewed 26 January 2014 via mobile

Being a foodie, we come to Birmingham fairly regular and have stayed in a variety of hotels but tended to favour the Macdonald. That was however before we opted to stay here for a change. lovely hotel; right in the centre. Very clean and modern. Chose to stay in a Regency Club room with great views across the city and access to the regency lounge which between specific hours served nibbles and drinks - excellent, and also a quiet breakfast in the morning. Only niggle is that despite the air con, the rooms are just too hot. Why can't they put little windows that open slightly in so we at least get a bit of fresh air. Think this will now be our preferred hotel going forward.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jilllian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominik S, Manager at Hyatt Regency Birmingham, responded to this review, 30 January 2014
Dear User,

Thank you for taking the time to comment on your recent visit to our hotel. It is only through feedback such as yours that we are best able to direct our efforts. I am sorry to hear of your disappointment regarding the air-conditioning system in your bedroom.

This is certainly not what our guests have come to expect from Hyatt. I have shared your comments with the Chief Engineer to ensure we continually evaluate and improve the service we provide our guests. I hope you will consider this as an isolated experience.

I do hope you will continue to make Hyatt your preferred choice of hotel. If there is anything further I can assist with please do not hesitate to contact me.

Best regards,

Dominik
Director of Operation
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
47 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 25 January 2014 via mobile

With India reaching the final of the ICC champions trophy, a trip to the final at Edgbaston was a must. Having seen India annihilate Pakistan the week before at the same venue, became aware that the Indians were staying at the Hyatt. So booked an overnight stay for the following week, for the final V England. Car park was about 5 mins walk away, which was a bit annoying, give that it's a 5* hotel. Rooms were comfortable with decent shower. Check in wasn't as smooth as one would expect from an Hyatt, but in fairness with the Indian & England teams both staying here, the hotel was pretty stretched. Breakfast included in our rate and more than adequate. IMHO there are better hotel options in Birmingham

Stayed June 2013, travelled with friends
Helpful?
6 Thank P K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominik S, Manager at Hyatt Regency Birmingham, responded to this review, 30 January 2014
Dear User,

Thank you for taking the time to comment on your visit to our hotel.
I am delighted to hear that you had a pleasant stay with us, we are aware that our parking arrangements are not ideal, therefor we have a minibus shuttle service to take our guest to and from the car park.

Please do not hesitate to contact us if there is anything we can assist you with. We are looking forward to welcoming you back to our hotel in the upcoming future.

Best regards,
Dominik

Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Birmingham

Property: Hyatt Regency Birmingham
Address: 2 Bridge St, Birmingham B1 2JZ, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Birmingham
#4 Luxury Hotel in Birmingham
#5 Family Hotel in Birmingham
#7 Romantic Hotel in Birmingham
#7 Business Hotel in Birmingham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Birmingham 4*
Number of rooms: 319
Official Description (provided by the hotel):
Atrium-style hotel located in city center & adjoining the International Convention Centre. ... more   less 
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Also Known As:
Hyatt Regency Birmingham Hotel Birmingham
Birmingham Hyatt Regency
Hyatt Birmingham

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