Upon check in I was charged the full amount for my room and a deposit. Then to be told on checkout I needed to pay for the room and my extras! Ive payed for the room twice and still not had my deposit back! Extreemly unorganised! Never known a hotel like it. I contacted the receptionist who spoke to me like I was an inconvenience even though its the reception staff who are the inconvenience and cannot manage a sorry for mistakes. Breakfast was terrible not worth what they charge I recommend a two minute walk away to a small waterside set of resturants. I had to wait 20 minutes for someone to offer me coffee which was cold and even longer to get some more milk. Nobody wants to make your stay enjoyable and I will not stay here again.
- Official Description (provided by the hotel):
- Atrium-style hotel located in city center & adjoining the International Convention Centre. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Birmingham Hotel Birmingham
- Birmingham Hyatt Regency
- Hyatt Birmingham