We stayed here due to its close proximity to the Symphony Hall - an excellent location and also handy for the bars and restaurants in the nearby canal area. The car park is not at all convenient for the hotel and the receptionist seemed a little vague and the geography of the local area. We were asked if we would like a city view room or a canal view room. We chose a canal view - having paid extra for a a high room with a view. We were also asked what paper we would like in the morning - we chose the Daily Mail.
We arrived in our room to find it had a city view; phoned straight down to reception and a surly receptionist phoned back and said she had 'managed to find us a canal view room' but it was on a lower floor. Within seconds a maid had arrived to make sure we had not taken anything from the mini bar - we had only been there 30 seconds! 2 points here - firstly the receptionist did not listen to our answer and secondly why not put the choice of view as a selection on the online booking form - that way there can be no chance of a request being ignored.
We went out for the evening and came back to a written note, and a message on the TV, asking us to confirm our choice of morning paper - our receptionist had clearly ignored everything we said at check-in.
At breakfast the next morning we were shown to a table but not offered and tea or coffee. When I was eventually able to attract a waitresses attention I was asked if I wanted more coffee despite not having had any! Every other guest who was shown to a table was offered a choice of tea or coffee as they sat down. That makes three times we were ignored and we only stayed for one night! The breakfast was excellent and I do like to see Smoked Salmon available - however as I get older I find good service increasingly important in my list of priorities and increasingly difficult to find! Why am I always ignored - do I have to make a big fuss and shout loudly to get good service?! One final point - the canal view is delightful, however the noise from the bars below went on until quite late and reached our room even though we were high up and the windows were double glazed.
- Official Description (provided by the hotel):
- Atrium-style hotel located in city center & adjoining the International Convention Centre. ... more less
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- Also Known As:
- Hyatt Regency Birmingham Hotel Birmingham
- Birmingham Hyatt Regency
- Hyatt Birmingham