Stayed at the Hyatt for 2nights, friday-sunday. I first had booked a club room from Saturday-Sunday. But found out that I could arrive on Friday instead so wanted to book an extra night. I sent 2-3mails to the hotel and asked if I could get an extra night so I could stay from Friday-Sunday. I didn`t get any response from the hotel. My first booking had a price of 179pounds for the on night. But because I didn`t get any response from the hotel when I wanted an extra night I cancelled my first booking so I could take a new booking from Friday-Sunday. I then ended up with a price of 299pounds per night. All because I didn`t get an reply on my mails. We had a Club room and the rooms was very good. The breakfast was very good and the location of the hotel was superb. Before arriving we did know that the Lounge . where we could sit down in the evening and have some drinks and light food, was moved to another floor because of work being done to the normal lounge. The new "lounge" was a bit disappointing. The room was a small area and all tables, was not many of them, was taken. We where taken to the room next door. A very boring room with a few tables and almost now light... We found it better to go to an next-door bar to sit there and enjoy something to drink. So it was a bit disappointing to pay extra and end up with something that was far from the normal lounge experience.
But as said the thing that was most disappointing was that our stay ended up costing a lot more because of no reply. And that what we paid for didn`t give us all we thought we would get.
But a nice hotel, good location.... But hopefully the bad response on mail was something that doesn't happened often. I would come back.
- Official Description (provided by the hotel):
- Atrium-style hotel located in city center & adjoining the International Convention Centre. ... more less
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- Also Known As:
- Hyatt Regency Birmingham Hotel Birmingham
- Birmingham Hyatt Regency
- Hyatt Birmingham