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“Awful Service” 1 of 5 bubbles
Review of Hyatt Regency Birmingham

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Hyatt Regency Birmingham
Ranked #6 of 117 Hotels in Birmingham
Certificate of Excellence
London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Awful Service”
1 of 5 bubbles Reviewed 25 November 2006

Whilst its a reasonable enough hotel, you have to get through reception past the doorman on their mobile phones just staring at you and then you'll have to deal with the rude and discourteous reception staff. Don't expect anything different from the service at breakfast. There are better places to stay in Birmingham,

Stayed October 2006
Helpful?
1 Thank MartinLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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London
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 bubbles Reviewed 20 November 2006

My friend and I stayed at The Hyatt last weekend, it was crap, the service, there wasn't any. Reception were rude, and not friendly, the room was average, and the bathroom was disgusting.

To some it up, I have stayed in Hyatt before but this was the worst, it should be changed to a Hyatt place.

I would never recommend it.

  • Tips/Secrets — don't waste your time, stay at the Raddison SAS
  • Stayed October 2006, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank sydeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry, UK
Level Contributor
57 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
5 of 5 bubbles Reviewed 17 November 2006

We found our one-night stay at the Hyatt excellent in all respects. It was our second visit to the hotel and it fully lived up to our expectations.

Check in and check out were both friendly and efficient. The four lifts were very quick at all times. The room was comfortable (especially the lovely, snuggly beds!) and the bathroom was nicely presented and well-stocked. The beds had duvets which were enhanced by a turn-down service. This service also extended to the bathroom where our toiletries were carefully laid out on additional flannels. That was a nice touch to come back to after a night out. The air conditioning worked perfectly and we had a very comfortable night.

Breakfast was a delight. The restaurant area is spacious and we were served quickly and courteously with coffee and toast. The self-service buffet was outstanding and the hot items were deliciously cooked. Each item was lavishly topped up and the whole experience was very happy.

The concierge speedily acquired a taxi for us to go to the station on our departure (although we didn't really want to leave!).

We have no adverse comments at all and when next staying in Birmingham the Hyatt will be our first choice.

  • Liked — The snuggly beds and the delicious breakfast
  • Disliked — Nothing
  • Tips/Secrets — Ask for a high floor for a great view over the city
  • Stayed November 2006, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
5 Thank Concorde2003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southend on Sea, Essex
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed 14 November 2006

Needed to stay in birmingham for business, so, went to the hyatt as it was well situated relative to nightlife.
The hotel was clean and functional, although the lobby was rather clinical and a little miserable atmospherically.
Good service on the whole, although the checking in facilities were on the poor side in so far as not enough staff available to book us in, which is a little irritating when heavy laden with bags.
On the whole though a good hotel.

  • Liked — Clean and effecient
  • Disliked — Bathroom shower leaves a pool of water by the enterance door
  • Stayed October 2006, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check-in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
9 Thank williamc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheshire
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 12 November 2006

My Boyfriend and i have just returned from a weekend away at the Hyatt Regency Birmingham (4th-5th Nov). Overall, i was very impressed with the hotel. As we drove into the city centre you can see the hotel as it is such a large building, 24 floors i think.
We drove into the parking lot in front of the hotel where we were met by the conciegre. He advised us that we could not park there, but we were able to chck in, and then move the car to a secure car further down the road. This was one of the negative things aout the service, as he did not offer to move it for us, or like other reviews have mentioned, he did not metion we could park it on the front, most probably because we didnt have a posh car like many others that seemed to be parked there all night, which we noticed on the day of checkout.
Checking in was very quick and easy, and i had requested a room on a high floor, because we didnt want to miss out on the views. The receptionist who was particularily friendly, said we werent meant to check-in till at least 3pm, (it was now 2pm) and she said she would be suprised if there was a room available on a high floor. Turns out she was wrong, because after checking her system he informed me we could have a room on the 21st floor (no. 2104).
The room was easy to find, and the lifts super quick upto floor 21. The room was lovely, and the first thing you notice after walking through the door was the huge glass pane windows overlooking Birmingham. The view was lovely (no good if you have vertigo) and if you look directly down you can see right onto the street. The room had a lovely plasma TV and all the necessities you would want.
We quickly dumped the bags, and went out around Birmingham. After a long mday of looking around the shops, we decided to head back to the hotel, and have a relaxation session in the jacuzzi and steam room,,,,all of which were free of charge. The health spa was very clean and comforatble. Just what we needed to relax, before we went back to the room to get washed and changed beofre heading out for something to eat. We went to the bar in the hotel before going out, and i had a large glass of white wine, and my boyfreind had a bottle of beer which came to nearly £9. It was fairy expensive, but i think the price is a general type of price for drinking in a hotel bar.
Breakfast the following day was fine with a selection of hot and cold items. We were charged for breakfast even though it was included in our room rate. This was quickly rectified at check out, which was a long process, because everybody was leaving at the same time. We also got our £75 back that we had put down as a deposit when we arrived.

All in all a lovely hotel, very modern, we have even booked to go back for New Years Eve.

  • Liked — location and views from floor 21
  • Disliked — unfriendly receptionist
  • Tips/Secrets — ask for a high floor to make the most of being in such a huge building
  • Stayed November 2006, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
2 Thank cliggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MANCHESTER,UK
Level Contributor
95 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 bubbles Reviewed 7 November 2006

This amazing value for money hotel should be booked via the company website as it is 30% cheaper than the 'last-mo-type' sites deserving a glowing report purely for value. It is immaculately clean; modern; definitely worth the measly £89.10p for one night's stay in a king sized-bed room for two persons and is clearly professionally run. I intend to stay here in the future when in Brum so I will get that over with now.

We found the hotel when we arrived off the diabolical M6 by simply driving towards it as it dominated the skyline like a beacon of hope distracting from the sluggish traffic flows of what some deluded folk might consider is England’s second city. As we drew up a very earnest concierge offered to unload our bags and advised we could park overnight for £12 in a NCP nearby or if we wished to slip him something (??!!) he would locate a car space on the forecourt. So, exhausted from our journey we slipped him a tenner and he found a space literally cm's in reach of his concierge desk so we would not have to walk anywhere when we departed the next day predictably worse for wear. We realised later there were lots of spaces where we could have parked free anyway! A bit snide I felt so I’m not giving this place a full 5 stars rating as I cannot believe the management put up with this but we went along with his scam and recommended he stood for parliament in the next election. He must be dripping in gold if he keeps this up all day!

After a swift and courteous check-in we asked if we could have a room higher than our designated 14th floor but we were advised these were reserved for VIP's who would shortly be staying. The public lounges were immaculate with vases and lamps placed on tables promoting an air of modern indulgence and coupled with the hotel’s staged lighting delivers a relaxed ambiance as you wander amongst the pillars and marble flooring. A professional pianist played elegant music as we descended to head out later which added to the atmosphere. The muted tones painted walls are dressed with pieces of art - a trend which continues throughout the hallways to the room above.

Our floor was reached by taking one of the four ultra speedy lifts and the room did not disappoint. The hotel towered over a square at the end of Broad Street, the Hall of Memory Museum (I forget its proper name) and the bizarre 'mish-mash-nothing-quite-ties-in-with-anything-else' post Bladerunner skyline that Birmingham throws up at you.

The bedroom is spacious, notably painted cream/ beige throughout and admittedly a teensy bland but classy for only £89.10p. The décor is modern, not quite contemporary yet feels warm and inviting when the room is lit with generous touches such as the comfy bed, plasma TV, desk, easy chair and foot stool. The room was exceptionally clean and enhanced by the wall to ceiling glass windows providing the room with as much natural light and vertigo as one could muster. The view was breathtaking being so elevated yet what a shame it was Birmingham! Bathroom? Roomy with smart tiles, a well lit mirror and we enjoyed the huge white fluffy towels and robes. The fixed shower head was too low for me (I'm 6ft2) and the floor became slippy for the water dripped through the shower glass door so the bathroom became like a steam room but that is a minor grumble.

I sampled the spa complex as my friend catnapped upstairs before heading out. I was very pleased by the friendly attitude of the staff and enjoyed the pool immensely with a dip in the ‘half portion’ Jacuzzi to follow. It is satisfying to see staff continuously cleaning everywhere with time and manners to say hello to guests.

Back upstairs after an eventful boozy night on the town the air con buzzed loudly but we soon ignored this as it was the only sound we could hear awakening late morning to find the room drenched in sunlight and the correct complimentary newspaper waiting outside the door. We overslept missing breakfast so cannot comment on the food but obviously the beds are comfy!.

Well done Haytt!

  • Liked — Value For Money,Comfy Beds And Cleanliness And The View!
  • Disliked — Shame The View Was Of Birmingham/Snidey Parking Attendant
  • Tips/Secrets — Book The Hotel Website.
  • Stayed October 2006, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check-in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank KLEINSTER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 19 October 2006

The staff were incredibly rude, especially the man behind reception who checked me in. He brusquely demanded my credit card, even though I was staying at the hotel to work at the nearby conference centre, and had no intention of using the exorbitantly expensive extras. Later I found out that he had similarly ordered my colleagues to hand over their cards, and had then debited their accounts without their knowledge. Most assumed that their accounts would only be charged as they checked out and if they used any of the extras, and so were rather surprised when they were unable to use their cards in Birmingham because of insufficient funds in their accounts. Someone should have explained the hotel policy.

When I spoke to the duty manager I realised my account hadn't been charged because I had said "no extras", and so the desk clerk had written on the credit card form "no authorisation"; I hadn't even realised he was asking for permission to charge my account! Maybe well-heeled Hyatt patrons doesn't notice when their £150 is held by the hotel, but for those for whom staying at a four-star hotel is a rare luxury, it meant that some of us didn't have any money while we were away from home for several days. The money was, of course, refunded, but not everyone can spare that kind of money, even for a few days.

The rooms were clean and comfortable but quite bland. They supplied a nice range of teas, but only two sachets of caffeinated instant coffee, and there were no complimentary biscuits. And, of course, if you want any water or soft drinks from the minibar, you have to pay through the nose. What's more, several colleagues were charged for drinks they didn't drink. One was charged £10 for one small bottle of fruit juice which had apparently been drunk by the chambermaid.

It was quite difficult to control the heating and the air conditioning, the mattress was a little hard and the duvet was too thin. And it was almost impossible to control the temperature of the 'power shower', which is quite a problem when you're being belted by a waterfall of either scorching hot or freezing cold water. I probably disturbed those in neighbouring rooms by screaming in the shower in the early hours of the morning!

The breakfast was nice, but some of the pastries weren't fresh, and I heard a few complaints about the quality of the fried food. It was quite difficult to attract the attention of the waiters to ask for more coffee after we'd been seated.

I could go on, but all in all this was a big disappointment. Personally, I would have rather stayed in a two star hotel with a more welcoming atmosphere. I wouldn't want to stay in a Hyatt hotel again, even if I could afford it.

  • Liked — Breakfast
  • Disliked — Rude Staff
  • Tips/Secrets — Don't go there
  • Stayed September 2006, travelled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check-in / front desk
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
8 Thank Gleefulness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Birmingham

Property: Hyatt Regency Birmingham
Address: 2 Bridge St, Birmingham B1 2JZ, England
Phone Number:
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Birmingham
#4 Luxury Hotel in Birmingham
#5 Family Hotel in Birmingham
#6 Business Hotel in Birmingham
#6 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hyatt Regency Birmingham 4*
Number of rooms: 319
Official Description (provided by the hotel):
Atrium-style hotel located in city center & adjoining the International Convention Centre. ... more   less 
Reservation Options:
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Also Known As:
Hyatt Regency Birmingham Hotel Birmingham
Birmingham Hyatt Regency
Hyatt Birmingham

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