We stayed at the Copthorne Hotel for one night on 7/9/12 having booked online and thinking we had got a good deal.
On checking in the reception, lounge and restaurant areas seemed ok. We were given a room on the 3rd floor and we very briefly went to the room to drop our things off and went out. On this first glance we noticed there was a door to the adjoining room in the room. I was a bit concerned as it didn't seem very secure - no key hole just one of them round handles with a catch in the middle that you turn to lock it. However as we were only staying one night I decided not to worry about it.
On returning to our room in the evening, I went to the toilet to find some tissue floating in the water in the toilet which I didn't think was very good. Again I didn't let it be a concern, we also noticed there were lights on each side of the bed but no bedside tables! Just an empty space where they should be.
We decided to pop to a shop for a couple things on the spur of the moment and were glad we did as there was we found out there was a concert going on in Victoria Square. When we went to bed around 11 pm I noticed there were loads of black marks on the walls. The concert was still going on and the noise was very loud as our room was very close to Victoria Square. We tried to sleep but by 11.45 there was no sign of the concert finishing so we decided to ask for a room change. We realise the noise wasn't the hotel's fault but we feel we should have been warned about it was Arts Fest weekend and we had no idea it would be going on,plus the hotel were aware of it. We had spent all day walking around Birmingham but hadn't seen any Arts Fest signs or events. The next day they were all over the place!
By midnight we had moved to a room on the 2nd floor on the opposite side of the hotel. We could still hear the concert but it was no where near as loud so we were able to sleep. This room had better furniture including bedside tables and a better decor but was still badly maintained. The window didn't shut, the door stop was missing which had left unslightly screw holes in the wall and meant the door banged the wall when opened. There was a cupboard which had an ancient TV on top and the door said "Fridge and Tea and Coffee making facilities" however the tea and coffee facilities (no biscuits included) were on the desk opposite, and on opening the cupboard there was no fridge just a big empty space! On the plus side there was no door to the room next door.
While filling in the "satisfaction" survey I noticed what looked like a drawer in the coffee table but on close inspection there was actually a big crack all the way down the rim on the edge of the table which was 4 or 5" in depth.
Breakfast was not offered online but we were asked if we wanted in on checking in. We decided it was too expensive at £8.99 per person. Instead we had a reasonable breakfast at BHS for less than the cost of one breakfast at the hotel.
The location is the only thing the hotel has going for it as the Art Gallery virtually next to it and the Symphony Hall is next to it.
There is no way this hotel should be a 4* hotel. We won't be staying there again.
- Official Description (provided by the hotel):
- Glass-sheathed contemporary mid-rise hotel in the center of Birmingham, adjacent to International Convention Centre. ... more less
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- Also Known As:
- Copthorne Birmingham Hotel Birmingham
- Birmingham Copthorne Hotel