Oh dear what a difference 1 year makes. We stayed at this Hotel last year, and found it to be great, but alas this year was not as good. Although last year, some idiot set the fire alarm off in the early hours of the morning, thank god that did not happen this time.
To start with the check in staff were great no problems there really nice and friendly. The room we were given last year, had a fabulous view of the big wheel, this year we were over looking the back looking down on a yard, with a few cars in it. The carpet in our room 408, was you could only call it thread bare, not what you expect from a 4 star hotel. I could go really into detail of the rest of the room, but when all said and done we were only staying one night. But in contrast to last year, this room was very disappointing.
The location of this hotel is 2nd to none, it is perfect for the Christmas Markets, the shops on new street, and a pleasant walk through the German markets to the Famous Bull Ring at the bottom of the road. There is also an ice skating ring, and the big wheel, and on a night time the Christmas trees and lights really put you in the mood.
In the night I was in a need for a drink of water, due to being diabetic, the water in the taps are not very cold, so you are not sure how long the water had been in the pipes. I went into reception and looked around for a vending machine to buy a bottle of water, but alas no machine. I inquired at reception where I could purchase a bottle, and they told me that I could buy 1 from the bar, and take it to my room. The bottle was a 1 liter bottle of spring water for a cool £3.95, me being a careful Yorkshire man, nearly fell over, but needs must I paid what felt like a Kings ransom.
Break fast the next day, I can appreciate that the Hotel was extremely busy being Christmas, but when we got to the waiting point, there was only 6 people in front of us, and they were waiting for a table for 6. They cleared a table for 6 in a very nice position at the back of the restaurant, but failed to think, there was a disabled lady in a powered wheel chair, and although they have a ramp, down into the restaurant there is no ramp up to the seating area, where they were putting them. They then had to clear another table where the lady could easily access.
The disappointing fact was there was only 3 people clearing tables, and seating the guests, which on a busy morning was grossly under staffed. There were at least 8 tables where guests had finished, but the tables were covered with their dirty pots. Then I looked behind me and the queue for breakfast was nearly past the bar.
When we got seated it's a buffet type breakfast, and there was an excellent choice of breakfast, continental or traditional English, with fruit juices, fresh fruit etc. The waiter's / waitresses serve you either fresh coffee or tea to your table, but the waiter forgot to deliver ours, and we had nearly finished our breakfast, when we chased him up, which he did apologize unconditionally. Finally, what was worrying the breakfast staff were clearly over worked, and they did put their heart and sole into the job. This was clearly too much for a little oriental girl who collapsed whilst carrying a load of plates, and went crashing to the ground. They helped the girl into the Kitchen, and then as if by magic there was five waiters / waitresses.
Overall we did have a great weekend, but in comparison to last year, not as comfortable a stay as last year.
- Official Description (provided by the hotel):
- Glass-sheathed contemporary mid-rise hotel in the center of Birmingham, adjacent to International Convention Centre. ... more less
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- Also Known As:
- Copthorne Birmingham Hotel Birmingham
- Birmingham Copthorne Hotel