Arrived at the hotel was a young lady who was rude at reception. Went into the room which wasn't the cleanest room I have been too. However I did not spent at lot at £50 so didn't moan. After an hour I found the tv did not work .... Back to reception who reluctantly moved us to a room with no lights. On the end they told me they had no other rooms ( they where charging people who hadn't booked a lot more then my £50 that where coming in drunk ) I agreed with the manager to cancel my room who was also very rude. Later I find out he informed my booking company I was a no show! This is unbelievable a manager would lie. I am currently taking this further as its not about a refund any more it's about poor customer service with staff that need a lot of training.
- Official Description (provided by the hotel):
- Modern business-oriented hotel situated 2 miles from Birmingham center. ... more less
- Reservation Options:
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- Also Known As:
- Birmingham Apollo Hotel