My colleagues and I booked this hotel as our usual ones in Birmingham city centre were booked up due to a NEC event. We upgrated on booking to executive rooms.
On check-in we were asked if we would like to book for dinner as the restaurant was busy that evening, as we were late checking in we agreed to reserve a table for 8pm.
When we put our luggage into our rooms we were all disgusted with the level of cleanliness and decor in the rooms, whilst the rooms did look like the photographs promoting executive rooms in the hotel they were dated and shabby. The skirting boards were chipped and dusty and the bathroom sanitary wear was yellow due to its age and presumably repeated cleaning.
All our rooms were the same, one even included cobwebs across the door frame, so my room was certainly not a one off.
When we went down to dinner the restaurant, was not busy, but we had to wait over 10 minutes for the waitress to come to our table, we were given menus and asked if we would like a drink. We selected a bottle of red wine, after 5 minutes the waitress returned and said that particular bottle was out of stock but they did have a special for £18.00, we declined and chose another bottle, again the same response, after a further two attempts we finally agreed to the 'special' but agreed with the restaurant manager this would be free of charge as none of our choices were avaialble.
Once the food arrived, it was mediocre to say the least.
After dinner we decided to have a drink in the bar, the lady was lovely and advised us that a bottle would be cheaper, we agreed. She then gave us a bottle of red wine (served from the FRIDGE!!) with three glasses, none of which were the same size or height - oh dear, not good for presentation.
Breakfast was awful and a complete shambles resembling something from the 1970's.
On check-out I was asked if my stay had been okay when I replied no and that I would respond via the feedback form the manager who was working behind reception never attempted to discuss my concerns, indeed I don't think he was interested.
On summary I will never stay at this hotel, I have stayed at many Holiday Inns and this has to be one of the worst.
The staff did try their best but due to lack of training the younger members of staff did not know how to handle customer concerns or comments, this is not their fault but a management training issue.
If you are unlucky enough to stay at this hotel, I would suggest at least eating at the pub/restaurant next door.
- Official Description (provided by the hotel):
- Holiday Inn Birmingham M6 Jct 7 is situated 7 miles north of Birmingham City Centre set in 7 acres of Landscaped grounds on the edge of green belt with ample free parking and easy access to the motorway network, M6 Jct 7, M5 Jct 1, M42, M54 and the M6 Toll Motorway.The National Exhibition Centre (NEC), Birmingham International Airport (BHX) ) are 25 minutes drive away. New Street Station, International Convention Centre (ICC), National Indoor Arena (NIA) and Symphony Hall are a 15 minute drive away The hotel offers High Speed Internet access, Kids Stay Free, Eat Free, Traders Restaurant, Hub Bar and modern Lounge to enhance the food and beverage experience at the Holiday Inn M6 J7. Relax in the Spirit Health and Fitness Club, exercise classes, indoor pool, spa, gym, sauna and steam room. More guests choose Holiday Inn because we offer a Great nights sleep, a Great value breakfast and a rewarding loyalty scheme, Priority Club. Together with our Can-Do friendly service and a global reassurance of quality and standards you can feel at home no matter where in the world you stay. Unique to the hotel, we have our very own Helicopter Landing pad. Please contact the hotel direct if you wish to use this service. Pets are allowed at the hotel. ... more less
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- Also Known As:
- Holiday Inn Birmingham m6, Jct. 7 Hotel Birmingham
- Birmingham Holiday Inn