Couldnt fault the food or the cleanliness of the room.
Pity the reception staff werent a little more understanding and also be warned that on arrival you have to provide a debit or credit card for pre-authorisation of £50 just in case you charge anything to your room! Had a bit of too & fro with the staff over this but eventually they accepted that we were not going to have any cards pre-authorised or charge anything to the room. Interesting that this isnt mentioned on the website. Always get a reservation number too, the staff never gave any of our party one, and this caused issues on arrival.
Rooms were extremely hot, in fact quite uncomfortable, and still pretty sure we didnt get the level of room we booked. We enquired on the rates a while before arriving and I am certain the rate charged was not that quoted and that it was a standard room and not an executive room as booked.
Finally, a hotel that is also a venue for celebrations should at least provide a room or somewhere where guests arriving prior to the stringent check in time can get changed for the event they are attending!More
- Free Wifi
- Free Parking