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“lovely hotel”

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Best Western Westley Hotel
Ranked #72 of 117 Hotels in Birmingham
Darlington, United Kingdom
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“lovely hotel”
Reviewed 11 August 2014

lovely hotel, we stayed in the annex bit, room 80, room had the wow factor as soon as you opened the door, nice furniture, lovely decorated, toiletries. tv worked, with all channels, food was lovely, evening meal and breakfast, staff very helpful and friendly, even though there was a wedding and an 80th going on, staff had time for you, definitely would stay again. we came with national holidays, weekend break at alton towers and to see Ant & Dec, usually on occasions like this, hotels are sometimes very basic, and in the middle of nowhere, this one definitely wasn't

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank lynnie22tv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david g, Owner at Best Western Westley Hotel, responded to this review, 16 October 2014
Dear Lynnie,

Many thanks for your fantastic review, much appreciated by the team.

We do try very hard to deliver excellent customer service and it is great when our efforts are recognised.

We hope you can visit again soon.

Kind regards, David.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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314 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • Italian first
  • Norwegian first
  • Polish first
  • Any
English first
Sheffield, United Kingdom
Level 6 Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 August 2014

We went here with kgb deals with a trip included to cadburys world, unfortunately on arrival at the hotel they had no record of our booking from kgb. Thankfully the lady on reception was very helpful sorting us a family room and then next morning getting us our tour at cadburys despite them being fully booked, full marks for customer service to the hotel.

The room was nice and spacious even with two extra single beds for the kids, decorated very modern and clean. The only down side was the fact we was straight over the pub and on the main road, the noise was bad and we had to close all the windows making it very hot, a fan was provided though.

Had a drink in the hotel bar later on but we was the only ones in so no atmosphere and the pub attached to the hotel wasn't suitable with the kids but looked ok if no kids.

Breakfast next morning was full English buffet style and all nicely cooked and hot, with again good service from the lady dealing with coffee and such like.

Would visit again but request a quiet room, think we was just unlucky due to the kgb mix up.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank bscottjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david g, Owner at Best Western Westley Hotel, responded to this review, 16 October 2014
Dear The Bookers,

Many thanks for a complimentary review and for praising our customer service. The staff really appreciate it.

I am very pleased you enjoyed your stay and hope you can visit again soon.

Kind regards, David.
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London, United Kingdom
Level 6 Contributor
86 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 7 August 2014

Again, the chain hotels are keeping standards above independent B&Bs. Modern room, modern shower/bathroom, restaurant that caters for all tastes.
And it was combined with a deal for Cadbury World tickets, so it worked out even better value.
On the downside, we booked a family for 2 adults and a small child, but all they did was put in a squeaky, creaky camp bed. Plus, there was only tea/coffee for 2 people, and biscuits only for one!

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank Moland1799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david g, Owner at Best Western Westley Hotel, responded to this review, 16 October 2014
Dear Moland,

Thank you for your compliments on the quality of our bedrooms and restaurant.

We will take on board your feedback on tea and biscuits.

We hope you can visit us again soon.

Kind regards, David
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Leeds
Level 4 Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 1 August 2014

This is classed as a hotel but the general layout is that of a local "pub".The rooms were clean but very old fashoned and bathroom nice with toiletries. The lounge was dull and dreary and uncomfortableEvening meal not too bad but I can say that there was a good choice for breakfast.
There was a local DJ playing music that blasted your eardrums. We had a room almost over the room where he was playing and this went on till 12.00 in the morning - no chance of getting to sleep. I would never go back here..

Room Tip: Can't help you here.
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  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank LeedsPinklady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
david g, Owner at Best Western Westley Hotel, responded to this review, 16 October 2014
Dear PL,

Sorry you were disappointed.

Noise from a disco is unavoidable on occasions and we do advise guests if they book directly with the hotel if a wedding is booked.

Kind regards, David.
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Newport, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 July 2014

lovely professional reception, good food and comfortable rooms. Bar staff were unfriendly and miserable though so didn't have a great experience. I enjoy a good customer experience however if youre not fussy about it then you'd enjoy your stay her

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
2 Thank Lisa N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil R, General Manager at Best Western Westley Hotel, responded to this review, 28 July 2014
Thank you for your review

I am delighted to read that you had a comfortable stay and enjoyed your meals here
I am however sorry to read that you felt the bar staff were unfriendly

Please be assured I will look into your comments with a view to rectify this going forward

I do hope that this does not deter you from choosing to stay here again in the future

Regards

Phil Rea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
king's Lynn, United Kingdom
Level 3 Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 July 2014

Stayed here on 3 occasions. First time everything was fine. Second time not so good. My most recent visit resulted in me having an uncomfortable night, with not much sleep, followed by breakfast from a self service counter that was probably fresh a good two hours earlier and hardly edible.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank c_hewson44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil R, General Manager at Best Western Westley Hotel, responded to this review, 14 July 2014
Thank you for taking the time to review our hotel.

Thank you for bringing your concerns to my attention. I have spoken to Chef and our housekeeper who will look into your comments and take the appropriate action to rectify this going forward

On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

Regards

Phil Rea
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chorley, United Kingdom
Level 4 Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 30 June 2014

Went on a Mystery Trip with National Holidays and ended up staying at this hotel. As soon as we saw the hotel we knew it was going to be good. Staff very friendly and helpful at reception. Stayed in the annex part of this hotel, room very spacious and clean,lovely bed and the bathroom was enormous. Evening dinner was excellent, a carvery with three meat choices, everything was piping hot. Great breakfast buffet style. Hotel located not far from a selection of bars and restaurants including Wetherspoons. Easy transport if you want to go into Birmingham centre. Overall we would return to this hotel.

Room Tip: We had a room in the annex so no noise from the hotel , very quiet. Rooms 79, 80 and 81 of the annex...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brenda1950_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phil R, General Manager at Best Western Westley Hotel, responded to this review, 7 July 2014
Thank you for your review

It is great to read that you enjoyed all aspects of your stay and do hope you return again to experience more of the same

Regards

Phil Rea
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Westley Hotel

Property: Best Western Westley Hotel
Address: Westley Road | Acocks Green, Birmingham B27 7UJ, England (Formerly BEST WESTERN Westley Hotel)
Region: United Kingdom > England > West Midlands > Birmingham
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#47 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Westley Hotel 3*
Number of rooms: 37
Official Description (provided by the hotel):
This is one of the leading independently-owned hotels in the Birmingham area, ideally appointed just 15-20 minutes from central Birmingham, the ICC, NEC and Birmingham Airport. The Best Western Westley Hotel is just a 15-minute drive from all major motorway, rail and air links. The accommodation is well-furnished, spacious and all en suite, to make your stay as comfortable as possible and includes free Internet access in all bedrooms and Free Wifi in Public areas. Our Grill Restaurant which offers the finest food sourced through local produce where possible to uphold our corporate social responsibility. The Grill Restaurant is open Monday - Saturday 6.00pm - 9.30pm. At the weekends traditional carvery dining is available Saturday evening and Sunday 12-4pm from as little as £8.95 main course. ... more   less 
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Also Known As:
Best Western Birmingham
Birmingham Best Western

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