we booked at reception on the afternoon of our stay for one night my father was in heartlands hospital. a delay in him going to theatre meant he would be kept in over night, the hotel room was fabulous and spotlessly clean. we intended to have a relaxing breakfast. but several staff stood behind us discussing among other things poor working conditions regards breaks . when they could see we were not impressed they moved by reception area , when the receptionist joined in the conversation, there conversation was loud. At 9.30am we became aware of why they all congregate in reception it was because they are allowed to eat from the breakfast buffet. I asked receptionist if she thought it appropriate for staff stand talking , she seemed surprised and asked if we meant her we did remind her part of the conversation that she joined in about insoles in shoes during long working hours. she did then say sorry, and said all she could do was apologise. on this occasion the staff let the hotel down badly
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- Also Known As:
- Holiday Inn Express Birmingham-South a45 Hotel Birmingham