We've visited this hotel a few times before when visiting the NEC and it's always been satisfactory.
What we did notice this time was a huge change in the attitude of the staff - a new policy has obviously been introduced and is working well. Every single member of staff was polite and friendly - even passing in the corridor they made a point to catch your eye and wish you a good morning or afternoon.
The room was clean and comfy. The only noise was from other guests going to and fro which is something no hotel can really control.
The food and drinks are expensive but they were very good. We had a couple of bar meals during our stay and the quality of the food was very high.
The gym is clean with plenty of machines. They all seemed to be working which can be unusual for other hotels. I did have a treatment in a spa room. The room was quite noisy (due to its proximity to the pool) but it didn't stop me falling asleep during the treatment.
Thanks Hilton - we'll be back.
- Official Description (provided by the hotel):
- Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton