We bought a spa package through groupon. We arrived at the hotel, had a warm welcome by the spa staff, were provided with ours gowns and slippers (£6 a head) and had a lovely massage. Lovely and relaxed.
We then opted to have a coffee and light lunch before using the spa facilities for the day. The food was ok - tho on this particular instance the coffee machine was broken and we sat drinking from costs take out cups.
We then relaxed around the pool, using the facilities and generally chilling out which was mostly lovely. The pool is shared with the hotel and others (not sure who) which meant we couldn't use the jacuzzi as the same people stayed in there for pretty much the duration of our time.
Changing rooms are small but adequate ..... And once we were changed and ready to leave the confusion began.
The spa staff (despite having agreed we'd settle the bill on leaving) thought we had left without paying - so inundated us both with a dozen or more calls. When the lady realised her mistake she laughed it off and we paid the ball. No mention of the fact she had called my mother (named as next of kin) informing her I'd left without paying (embarrassing!) and requesting she pay for us over the phone. Thankfully mum had sense and refused!
We then had a call the following day requesting we pay again over the phone as they believe the card machine wasn't working - despite having had a credit card receipt for the transaction. Indeed the statement proved the transaction had been successful - but we are yet to receive any form of call to apologise!
Unfortunately the faff at the end of the day and since has meant we'd go elsewhere for future spa days - and we'll be checking with the hiltons policy for use f emergency contact numbers!
- Official Description (provided by the hotel):
- Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton