The balcony door handle was completely broken, it was just hanging in the hole. Therefore the only way of shutting that door was with the security latch ( which allows the door to be left ajar if you want air in the room at night.) Because it was a cold night we wanted it shut. As this was the only means of closing that door, we had to use it. However, it was a windy night, and the wind just kept blowing it open and shut, It just rattled all night . The room was freezing, as were we. Also, because the room was above the entrance, on the fifth floor, we could hear all the noise from the entrance of the comings and goings of guests etc. So we had no sleep and were very cold.
There was a flood of water behind the toilet, which we discoverd the next morning. We could hear the drip, dripping all the time we were there. but hadn't realised it was coming into our room. All of the pipes are enclosed in the wall, and the drip was obviously happening within that wall. We just kept soaking it up with the towels
We were only there for 24 hours, so did not have the time to deal with room changes etc.
However, when we checked out. I spoke to FRIDA, and we discussed all of these issues with her. She took my card with all of my details on, and said she was going to deal with the complaint and contact me. I have heard nothing from her or any representative of the Hilton.
I have stayed here before and have never had a problem, and always thought of the Hilton as a 'good' hotel. I would have expected them to have the facility to deal with complaints. They obvoiusly have none, or think if they leave it long enough it will go away. !!!!!
- Official Description (provided by the hotel):
- Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hilton EMEA, Booking.com, TripOnline SA, Travel Republic (UK), Agoda, 5viajes2012 S.L., HotelQuickly, Evoline ltd and Cancelon so you can book your Hilton Birmingham Metropole Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton