Have stayed at this hotel previously in 2011 and found it ok for an overnight stay. However on this occassion, no, no no. This is my 5th stay in Hilton in the last 7 weeks but fewer than my husbands 26 stays since January, so I am more familar than I would like to be about the brand and this hotel is ranked towards the bottom of my recent stays.
I think that some hotels believe that if a booking includes a child that they can palm you off with any old rubbish and we were put in an old pre-refubished room as a result. However note to Hilton, I do know that my husband was so disgusted he is now re-thinking his use of Hiltons for himself and his team of 10 after this particular experience. Hello Marriotts. All I can say is that if this is how you treat Hilton Honors members, heaven help everyone else.
Booked a Queen Executive room but was "upgraded" to a junior suite but this room (4216) was nothing like the pictures they show on their website or the room we had stayed in previously. This room may have been ok 30 years ago and even then along the lines of a nasty cruise liner, lots of brass, pine headboard and a shower cubicle that had more black mould than white grout at the point where the tile meets the shower tray. The bed was so hard we could not sleep. The sofa bed for our son, that mattress had seen better days 10 years ago.
We arrived very late in the evening after attending a family funeral and this was half way for our return home, so we were tired and wanted to sleep. The room was musty, the air conditioning unit pumped out the smell of marijuana (I kid you not and no I don't, but I know that smell). It was just awful.
The only plus points are the staff. Housekeeping provided us with extra pillows and towels despite the late hour. Thank you so much. The nice young man from maintenance came and fixed the TV which was not working and was very cheerful. The Executive Lounge at breakfast, lovely welcoming. Our son enjoyed the smoked salmon but says that some bagels would have been nice.
- Official Description (provided by the hotel):
- Hilton Birmingham Metropole is a well-connected and easily accessible Hotel in walking distance to Birmingham International Station linking to Birmingham Airport. Regular complimentary shuttle ensures guests will only be minutes from the airport and railway station. Park & Fly options are available at the hotel. With a great location next to the National Exhibition Centre (NEC) and LG Arena, it is an ideal choice for attending events and fairs and from 2015 attending the Resorts World Complex with Casino, shopping outlets and Cinema. The hotel provides superior leisure facilities onsite with Ocean Rooms Spa, LivingWell Health club featuring Fitness Room, Indoor heated pool, Sauna and Steam room. Food and Beverage Outlets include two restaurants and a 24 hour Lounge Bar, with Room Service available all day long. Free Wifi is available in Public Areas. For those travelling as a family, enjoy dedicated family rooms accommodating 2 adults and 2 children as well as children-friendly amenities and services. Easily accessible by rail, road and air networks , the hotel is at the hub that connects Birmingham International Airport and the International Railway station with the M42, M6 and M40. Birmingham City Centre and Regional attractions such as Warwick Castle, Cadbury World and Stratford-upon-Avon are easily accessible. The hotel is also largest accommodation and convention centre outside London with 790 guest rooms and suites, 33 flexible function rooms for meeting and events from 2 to 2,000 people and an experience team. This is where it all happens. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Birmingham Metropole Hotel Birmingham
- Birmingham Hilton